Hyderabad, IND
23 hours ago
Sr Associate App/Prod Support
**Job Description:** **Key Responsibilities:** + Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability. + Monitor system performance and respond to incidents promptly, following established procedures for resolution. + Perform routine maintenance tasks, including backups, patching, and updates. + Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption. + Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations. + Document support activities, incidents, and resolutions in the ticketing system. + Participate in shift rotations, ensuring continuous support coverage. + Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting. + Administer and support web applications developed using JavaScript and Node/NPM. **Shift:** Rotational Shifts (24/7 Support) **Technical Skills:** **Programming :** Java, JavaScript, Node/NPM, Python Scripting, Shell Scripting **Operation Experience :** Admin/support, HA Proxy, Productions operations, webapp development **Database :** MySQL, PostgreSQL, Oracle **DevOps Tools :** DevOps, Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, Chef, Productions operations **Operating Systems :** Linux/Unix **Cloud Experience :** Experience with cloud platforms (Azure, AWS, GCP) is an advantage **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or a related field. + 2-4 years of experience in operations support, system administration, or a similar role. + Familiarity with DevOps principles and practices. + Basic knowledge of database management and administration (MySQL, PostgreSQL, Oracle). + Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell). + Hands-on experience with cloud platforms (Azure, AWS, GCP) is a plus. + Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage. + Strong problem-solving skills and the ability to work under pressure. + Good communication and teamwork skills. + Willingness to work in a rotational shift environment, including nights and weekends. **Preferred Qualifications:** + Experience with web application development and support. + Basic knowledge of production operations best practices. + Previous experience in a 24/7 support environment. **Benefits:** + Competitive salary and benefits package. + Opportunities for professional development and growth. + Collaborative and inclusive work environment. + Health and wellness programs. \#SoftwareEngineering **Weekly Hours:** 40 **Time Type:** Regular **Location:** IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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