Job Description:

We are seeking to expand our global team with skilled Application Tech Support professionals. The ideal candidates will be responsible for the troubleshooting and maintenance of variety of applications (Inhouse built as well as 3rd party) on multiple platforms and will engage with other teams, application owners, developers, or higher tiers of support to ensure smooth and efficient operations.

If you are passionate about Technology, Networks and have a keen eye for detail, we are looking for you!

What will you do?

Key Responsibilities:

Application Problem Management/Resolution: Quickly diagnose and fix application, network, and server issues to reduce downtime and ensure high-quality service.

Application Change Management and Implementation: Handle and implement changes to applications while adhering to organizational standards and minimizing disruptions.

Documentation: Record support activities, incidents, and resolutions in the ticketing system.

Scheduling, Tuning, and Configuration: Manage tasks, tune performance, and configure application and infrastructure components to align with business needs.

What will you bring?

Technical Skills:

Linux Administration: Experience with Linux systems as an administrator or in development/deployment.

Networking: Understanding of networks at the CCNA level.

Cloud Experience: Familiarity with Microsoft Azure, with AZ-900 certification being a plus.

Programming: Ability to comprehend code, with Shell/Python scripting skills being advantageous.

Database: Understanding database concepts (MySQL) and practical experience is a plus.

Qualifications:

Troubleshooting: Capable of resolving application and operating system issues in various environments (On-prem, VMWare, Azure).

AI Prompting: Ability to create prompts for AI to achieve desired outcomes.

Communication and Customer Service:Strong communication skills and a customer-centric approach.

Multi-tasking: Ability to manage multiple tasks efficiently.

Mindset: Technical mindset with logical thinking capabilities.

Language Skills: Proficiency in written/spoken English.

Education/Experience: Bachelor’s degree desired in Computer Science.

0-3 years of related experience.

Working hours: standard EMEA

Location: Brno.

We are currently operating in a hybrid-flex working model with preference to be with your team in the office 2-3 times per week.

Join our passionate team and contribute to the seamless operation in our company, the leader in technology and connectivity.

Ready to find out more? Apply today! 

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Jihomoravsky kraj, Czech Republic

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-55750 Date posted 02/12/2025