Job Description:

Roles & Responsibilities
• Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
• Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
• Guiding a team or team members with technical knowledge and path forward for implementation
• Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
• Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
• Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
• Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
• Actively participate in daily stand-up meetings
• Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
• Reusing and scaling components to accommodate future growth and eliminate junk code.
• Support detailed documentation of systems and features.
• Act as liaison between external vendors and internal product, business, engineering, and design teams

Qualifications - Internal

Skills Knowledge and Experience

• Experience working in an Agile/Scrum development process.

• 3-5 years of experience in ServiceNow development, configuration and administration.

• Experience in working with Integration, UI Builder,  Mobile App Builder, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
• Experience working with Import Set, transform map, table API and Robust Transform Engine
• Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth)
• Experience in working on complex notification logic.
• Minimum two years’ experience in leading a team of developers.
• Deployment experience.
• Strong technical leadership and project delivery including via vendors.
• Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
• Good understanding of web-based Application Architectures and Application interfaces
• Proficiency in client side and server side Scripting.
• Business Rules, Runbook Automation, Workflow development
• Reusing and scaling components to accommodate future growth.
• Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.
• Desirable: CSA, CAD, CIS Candidates

Education and Qualification
Bachelor level degree or equivalent in Computer Science, or related field of study.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-44509-1 Date posted 11/11/2024