Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

  

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

  

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Come be a part of something big.

Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.

About the Role

As GTM Platform Sr. Business Systems Analyst, you will lead cross-functional Platform programs with significant scope and impact to all areas of GTM applications.
 

You will work closely with internal and external security auditors to ensure strong and robust security model. Partner with business and business technology partners to deliver value to stakeholders, including meeting the scope, budget and timeline of the effort.

The Sr. Business System Analyst will:

Lead the Business System Analysis for the Salesforce SaaS platform.

Work with audit team to validate IT General Controls (ITGC) & IT Application Controls (ITAC).

Ensure SOX documentation, including flowcharts, narratives, and controls are up to date, accurate and properly handled.

Participate and own validation of Internal Audit, SOX review for Salesforce configuration management, access management, UAR/RBAC

Work closely with business partners to understand business processes, goals and gaps and gather business requirements for GTM projects & initiatives

Drive sprint ceremonies independently from Pune and own Platform security, vulnerabilities and engineering initiatives, user story grooming, identify cross functional dependencies and closure.

Collaborate with Product Managers and GTM development team in the design, development and deployment of projects & system enhancements.

Responsible for understanding business requirements and documenting as needed; i.e. User Stories, Business Requirements Documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents etc.

Leverage business knowledge and expertise to identify opportunities for process improvements.

Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go-live support processes.

Facilitate review sessions with functional owners, subject matter experts and end-user representatives.

Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance signoff.

Analyze Enterprise CRM data (Functional & technical)

Understand the data from M&A system and build a framework for data loading.

About You

Basic Qualifications:

7+ years experience in Business analysis or related field.

5+ years hands-on in Salesforce Business Systems Analyst, or equivalent, supporting business partners in various groups on a global enterprise system.

Proficient hands on experience in driving Platform engineering, coordinate on Salesforce and integration application release updates, reducing cross dependent code vulnerabilities.

Strong background in managing Salesforce profiles, permission sets, user access provisioning, allocate roles, manage groups & workflows.

Hands-on experience in designing Salesforce or comparable CRM Product, including work processes, approval principles, and security controls

Good knowledge in analyzing log data using a Security Incident Event Management (SIEM) and/or Log Analysis platform such as Splunk

Solid project management skills including the ability to define the project scope, establish a timeline, coordinate assets, communicate status, and lead the delivery of results.

Familiarity with ticketing systems (e.g. Jira, ServiceNow, Salesforce Service Cloud)

Ability to communicate effectively and influence, interact, and partner with cross-functional and remote teams

Hands-on experience with reports, data management/data manipulation and dashboards with the ability to organize information and processes in a logical and efficient manner.

Knowledge in integration tools like Snaplogic/Heroku.

Experience with Data structures and Data modeling

Experience on SOX Audits, ITGC would be a plus

Other Qualifications:

Self-motivated, able to manage change, and ability to work under tight deadlines and thrives in a high-growth and challenging environment with strong multi-tasking, analytical and decision making skills

Solid multi-tasking, time management & organization expertise with the ability to handle multiple and often changing priorities as well as the ability to adapt to changing business requirements.

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as with business partners and technical teams.

Proven ability to learn and embrace new technologies, applications, and solutions.

Bachelor’s degree in Computer Science, Business Administration or related field

Professional Certifications:

Salesforce Certified Administrator (Required)

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!