Required Language
French, English

Employment Type
Full time

Contract Type
Permanent

Description

The Chatbot & Voicebot UX/UI Specialist is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational interfaces.

The role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs, thinking about the best strategy and experience to be developed. The SCD should bring strategic suggestions for the project's success.

He/She is in charge of designing the bot architecture, conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design.

Additionally, they analyze conversation data to identify patterns, improve responses and prompts, and enhance overall resolution, user satisfaction and KPIs, building reports with qualitative analysis and opportunities.

This position would manage other resources from the same area and develop the team. Monitoring the quality of the UX and content delivery from EMEA.

 

Your profile:

Experience working with UX for AI bots / GenAI solutions (chatbot & voicebot)Fluent in both French & English (other languages are appreciated)Software development experience is not requiredAbility to work together with Dev teamStrong understanding of conversational UX and specificities of each channel: chat or voice.Strong understanding of Natural Language ProcessingAbility to take advantage of Gen AI capabilities and integrate it in conversational design when requiredUnderstanding of LLM functioning and RAG to optimize content for Knowledge AI content preparation for Generative AI = prompt engineering capabilitiesDeep understanding and analysis of CAI KPIsCuriosity and ability to integrate innovationAbility to explain and defend design choicesAbility to work in multicultural environmentContinuous learning mindsetProblem-solving mindsetMinimum 3 years’ experience in UX designTeam management is a plus

Benefits

30 RON/day meal ticketsPrivate medical insuranceDiscounts at partners – electronics and telecommunications subscriptions, dentist partner clinics, optical clinicsAccess to the 7card by Gympass monthly subscriptionSpecial offers at partner banksA well-defined career path with many opportunities to grow in different directionsExposure to a multicultural and multilingual environment.