Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The Sr. Contract Renewal Operations plays a critical role in managing and optimizing contract processes and billing operations. This position is responsible for processing amendments, maintaining data accuracy, analyzing billing discrepancies, and ensuring compliance with company policies. This position supports cross-functional teams, including Revenue Negotiation Team, Accounts Receivable, and Sales, to provide insights and improve operational workflows. Key duties include amendments, data validation, contract alignment, troubleshooting billing issues, and supporting process improvement initiatives to enhance efficiency and accuracy.

Responsibilities Details includes but is not limited to:
• Support the Revenue Negotiation Team by reviewing and facilitating proposed changes, ensuring alignment with company policies and objectives
• Assist in structuring of contracts and deals
• Process contract amendments and ensure alignment with billing
• Prepare and submit credits
• Manage and maintain accurate records for contracts, amendments, and billing adjustments
• Execute/perform data cleansing, validation, reconciliations, and input activities with acute attention to detail and accuracy for large sets of data
• Collaborate with Accounts Receivable to resolve invoicing discrepancies and customer account issues
• Support process improvement initiatives, including automation and workflow optimization
• Analyze key metrics related to contracts and billing and provide actionable recommendations to leadership
• Troubleshoot and resolve contract and billing-related issues in a timely manner
• Assist with reporting, reconciliations, and compliance to support business operations
• Prepare analysis’s & reconciliations with recommendations to the Renewal, Account Management, & Sales organization and position leadership to support strategic decision making
• Proficient in UKG usage and billing processes, including Component Company (COID), Paygroup, Employee Type, Dimensions, and Ready
• Assess the impact on SQC and ARR resulting from adjustments made during the initial contract term


Qualifications:
• Bachelor’s degree in business administration, Finance, or related field (or equivalent experience)
• Proficiency in Excel, including advanced functions such as VLOOKUP, pivot tables, and data analysis tools
• Experience and/or logic of SaaS Metering/HCM business
• Experience with billing systems and operations (Preferred: Salesforce CPQ and Microsoft Dynamic D365)
• Problem-solving/resolution mindset
• Critical thinking/Out of the box thinker
• Excellent problem-solving and analytical skills
• Experience managing large datasets and reconciling accounts

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

The pay range for this position is $26.63 to $38.29, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers