Client Reference Code: 2024-45374

Assists team leader / manager with oversight of daily departmental work activities. Assignments are broad in nature and often require originality and ingenuity.

Actively and consistently support all efforts to simplify and enhance the customer experienceProvides reporting to supervisors/managers which assists them in monitoring the performance of team members.Provides direction, guidance and coaching to team members.Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.May assist in scheduling and coordinating team activities.Assists team leader/managers with escalated calls, emails, and corporate escalations.Observes specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader / manager for follow up.Identifies and presents opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.Assists with training and auditing of department for adherence to established policies and procedures.Projects include complex problem resolution, applying policies and procedures and practical application of the general and specific technical aspects of the job.Perform other duties as requested by supervisor

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Related work: 4 year, Collections, or customer service: 3 years, Resolving difficult and escalated issues: 3 yearsEducation: High school diploma or GEDTechnical Skills: Knowledge of the ICOMS or CSG billing systemsSkills: Effective written and verbal communication with technical and nontechnical audiencesSchedule: Some travel required

Preferred Qualifications

Ability to solve practical problems with a variety of concrete variables and limited standardization Effective multitasking and decision making in a fast-paced environment Operational knowledge of Sales and Customer Service

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life 

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Job Code : CCO145

2024-45374
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13538 Business Unit: Customer Operations Zip Code: 43215

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.