Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your\nassigned portfolio of accounts and ensure all customer needs and expectations\nare met.
You will process orders and device activations for\ndifferent customers ensuring SLAs are met.
You will assist other customer service associates\nwith administrative duties, such as reporting for SAKON, Service Now platforms.
You will communicate\nwith other departments such as Technical Support, Logistics, configuration\nteam, CCAs, Mobility Admins, etc., to resolve customer issues. You will support\nordering processing including order entry, expediting orders, change orders, monitoring\norder status and resolving discrepancies.

Key Responsibilities:

Processing orders for strategic accounts and non-strategic accounts.Working on device Activations and troubleshooting for different carriers (Verizon, AT&T, T-mobile, Bell)Report creation and customer portal management for assigned accounts.Action escalations for order processing and wireless management.Administrative Support.Coordinate activities with CAAs for specific accounts.YOU MUST HAVEHigh School Diploma, or equivalent.Strong written and verbal English skills.Customer Service orientedExcel IntermediateStrong Problem Solving, Analytical and Organizational skills.Goal oriented, with the ability to handle multiple tasks.An ability to take initiative and work with limited direction.WE VALUESAP basic knowledge SalesForce basic knowledgeAn attention to detailA bias for actionAn ability to work in a teamA commitment to\ndiscovering ways to improve serviceAdditional InformationJOB ID: HRD250952Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptGlobal (ALL)