Join the industry leader to design the next generation of breakthroughsJoin a team recognized for leadership, innovation, and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries regarding ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
Key Responsibilities
· Processing Returns
· Customer Invoicing
· Prepare Forecast Reports
· Administrative Support
· Order Processing

YOU MUST HAVE
· High School Diploma, or equivalent. Some experience in the field.
· Customer service experience
· Advanced English level
WE VALUE
· Previous experience with SAP
· An attention to detail
· A bias for action
· An ability to work in a team
· A commitment to discovering ways to improve service
· An ability to work with limited direction

#LI-Hybrid

Additional InformationJOB ID: HRD254785Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptCustomer Experience (GLOBAL)