Driving Infinite Possibilities Within A Diversified, Global Organization

As a Senior Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

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You will report directly to our Customer Experience Program Management Supervisor and you’ll work out of our Raleigh, NC location on a hybrid work schedule. In this role, you will impact the organization by driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

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KEY RESPONSIBILITIES

\n\nGuide and manage the operational excellence initiatives to drive process improvements and enhance customer experience.\nWork with cross-functional teams to identify operational gaps and develop solutions to address them.\nImplement best practices and standard operating procedures to streamline processes and improve efficiency.\nAnalyze customer feedback and data to identify trends and areas for improvement.\nDevelop and implement training programs to enhance the skills and knowledge of the customer experience team.\nMonitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.\nProvide regular updates and reports to senior management on the progress of operational excellence initiatives.\n\n

 

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BENEFITS OF WORKING FOR HONEYWELL

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In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

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The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

 

YOU MUST HAVE

\n\n6 years of proven experience in driving operational excellence and process improvement initiatives.\nStrong thoughtful and problem-solving skills.\nExcellent project management and organizational skills.\nAbility to work with and influence cross-functional teams.\nExperience in customer experience management is preferred.\nExcellent communication and presentation skills.\nProficient in data thoughtful and reporting tools.\n\n

 

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WE VALUE

\n\nBachelor's degree in Business Administration or a related field (Master's degree preferred)\nStrong thoughtful and team management skills\nAbility to work in a fast-paced and dynamic environment.\nInnovative and solution-oriented mindset.\nExcellent people-oriented and relationship-building skills.\nContinuous learning and self-development mindset.\n\n

 

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ABOUT HONEYWELL

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Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a cutting-edge software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. 

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. 

Additional InformationJOB ID: req474663Category: Customer ExperienceLocation: 208 South Rogers Lane,Raleigh,North Carolina,27610,United StatesNonexemptGlobal (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.