Innovate to solve the world's most important challengesJob purpose:

·       Member of the ESS Transformation, this role’s primary responsibility Job purpose is to lead important initiatives to simplify and improve the customer experience, drive process design, standardization, and optimization across ESS Customer Experience teams by deploying Global Processes, Work Instructions and Best Practices, Tool Optimizations, Automations. 

Roles and responsibilities

SPECIFIC responsibilities - main activities:

·       Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, executive leadership, team members, other functions. Facilitate effective communication and manage expectations throughout the program lifecycle.

·       Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, resource allocation, risk management, and budget control. Ensure rigorous adherence to project management best practices.

·       Team Management: Lead, mentor, and motivate a team of project members. Foster a collaborative and high-performance work environment.

·       Risk Management: Identify, assess, and mitigate program risks. Develop contingency plans and proactively address issues to minimize impact on program delivery.

·       Performance Monitoring: Establish and track key performance indicators (KPIs) to measure program success. Provide regular updates and reports to senior leadership and other stakeholders.

·       Process Improvement: Continuously evaluate and improve program management processes, tools, and methodologies to enhance efficiency and effectiveness.

·       Change Management: Drive and manage organizational change initiatives related to program implementation. Ensure smooth transition and adoption of new processes and systems.

·       Financial Oversight: Conduct financial analysis and reporting to support decision-making.

·       Compliance and Quality Assurance: Implement best practices for program governance and quality control.

Foreign languages: Advanced knowledge of written and spoken English (Min B2/C1)

Education/Qualifications

·       Bachelor’s Degree

Experience:

·       Minimum 3 years’ experience in Honeywell, preferably past experience in Order Management, or Master Data Management, or IT / Analytics, or Integrated Supply Chain.

·       Advanced knowledge of written and spoken English (Min B2/C1)

·       Experience with Customer experience and customer service

·       Experience with project and program management

·       Experience working with a cross functional organization

·       Global business experience and the ability to work across multiple cultures and geographies

·       Experience working in a highly matrixed organization

Professional skills and knowledge:

·       Demonstrated ability to perform detailed analysis and synthesize information into actionable insights.

·       Working knowledge of ERP systems and CRM

·       Experience working in a dynamic, fast-paced environment under time-sensitive deadlines.

·       Proficient in English with the ability to speak, read and write the language in all day-today business context.

·       Maintains high standards with regards to responsibility and accountability and demonstrates the ability to overcome obstacles

Other skills and knowledge:

·       Passion for helping customers

·       You strive for accuracy and attention to detail

·       Green belt Six Sigma, Agile or SAP Sales and Distribution Certification is an advantage

·       Data analytics experience

·       Ability to learn customer service software applications

 

#LI-Hybrid

Additional InformationJOB ID: HRD254573Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoExemptGlobal (ALL)