**About the Role:** **Grade Level (for internal use):** 08 . **The Role:** Sr. Data Analyst (Customer Support - Calling) **The Location:** Hyderabad. **The Team/Profile** : The Primary Research team predominantly supports the outreach needs of the content organization to access unique and exclusive data directly from the source. We secure information that cannot be found anywhere else in the public domain through the establishment of relationships with third parties to be able to provide the most comprehensive data possible to S&P Global Market Intelligence clients. As a newly formed multicultural team spread across 6 locations, currently in a state of transformation and looking to evolve and expand our operations, it is an exciting time for the team, and we look forward to welcoming new talented Primary Researchers to our family. **The Impact:** The Data Analyst will primarily work alongside the Market Intelligence dataset teams on a workflow involving contacting firms to gather missing information. The tasks would require calling and email outreach to companies daily through internal tools. As a member of the Primary Research team, you will be the last line of a defense in resolving data queries and delivering timely and quality data to our internal clients. **What’s in it for you:** + An opportunity to engage directly with external stakeholders daily. + Be part of a highly collaborative team that serves numerous internal domains and exposes you to all MI Content data teams. + Develop and hone your communication skills with daily exposure to colleagues and stakeholders across the globe. + Work with new talent to develop/enhance their skillset; Work on process improvement and initiatives including LEAN/automation projects. **Responsibilities:** + You will procure comprehensive information on the data tracked by the respective department. + Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors. + Will work within parameters and with limited supervision to ensure quality and performance to set standards. + Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards. + Provides input and ideas for new collection methods and product enhancements related to the covered content sets. + Help leadership in managing queue and review team production. + Troubleshoots problems or issues and provide support to the team. + Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.  **What We’re Looking For:** + B.Com. / BBA / M. Com. / MBA + **Advance Proficiency in English communication is MUST.** + **Candidate working in BPO sector for US process would be preferred.** + Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint). + Willing to work in rotational shifts. **About S&P Global Market Intelligence** At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . **What’s In It For** **You?** **Our Purpose:** Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. **Our People:** We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries **Diversity, Equity, and Inclusion at S&P Global:** At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  **US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) **Job ID:** 302625 **Posted On:** 2024-09-17 **Location:** Hyderabad, Telangana, India