Key Job Responsibilities

Financial Management

· Empower managers to maximize labor, technology and equipment utilization and drive results.

· Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.

· Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same.

· Train and directs operations to complete standard and ad hoc reports

· Complete and analyzes reports and budgets to effectively manage the business.

· Review location P & L and develops action plans to address deficiencies/grow the business

Operations Management

· Direct large events

· Hold the Operations team accountable to manage daily operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.

· Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

· See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.

· Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets.

Technical Ability

· Act as a resource or point of escalation for technical support for sales and operations leadership team

· Ensures staff understands the technical aspects of the job

· Effectively utilizes applicable company computer systems.

People development

· Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.

· Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.

· Navigate the union labor market and associated management dynamics, where applicable.

· Lead and manage the human resources activities including selection, performance management, employee engagement and learning.

· Encourage and provide focused and continued mentoring and coaching to develop the skills of team members.

· Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems.

· Review succession planning to prepare strong talent bench strength

· Recommend team members for training opportunities, as needed

Quality Service

· Deliver World-Class Service by promoting a customer-centric culture.

· Ensure Leaders develop improvement plans for underperforming Team members.

· Establish and maintain strong relationships with partners and customers.

· Partner with Talent Acquisition and VP of Production and Venue operations to identify and select talent that aligns with the Company’s culture and objectives.

Job Qualifications

· High School Diploma is required. Bachelor’s degree is preferred.

· 7+ years of audio visual experience

· 7+ years of sales/customer service experience

· 5+ years of operations supervisory/management experience

· Proficiency with the use of computer hardware

· Proficiency with computer software and programs, including the Internet and Microsoft Office

· Effective leadership abilities and customer satisfaction and people development focus.

· A valid driver’s license is required for team members who may operate Company vehicles

Competencies

Ownership Strategic Mindset

Ensures Accountability Collaborates

Drives Vision and Purpose Develops Talent

Instills Trust Manages Ambiguity

Financial Acumen Demonstrates Self Awareness

Physical Requirements

Physical Requirements Hours Per Day Lifting Requirements Frequency

Sitting 2-3 hours Lifting 0 - 15 lbs* Frequently

Standing 4-5 hours Lifting 16 – 50 lbs* Occasionally

Walking 4-5 hours Lifting 51 - 100 lbs Occasionally

Stooping 0-1 hours Lifting Over 100 lbs Occasionally

Crawling 0-1 hours

Kneeling 0-1 hours Carrying Requirements Frequency

Bending 0-1 hours Carrying 0 - 15 lbs* Frequently

Reaching (above your head) 2-3hours Carrying 16 – 50 lbs* Occasionally

Climbing 0-1 hours Carrying 51 - 100 lbs Occasionally

Grasping 4-5 hours Carrying Over 100 lbs Occasionally

Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency

Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Frequently

Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Occasionally

Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Occasionally

Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally

Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance.

Hearing Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform

Work Environment

Work is performed in a production centre with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.