Description

Senior Employee Relations Specialist - Nordics focus

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: 
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.  We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities 
•    Manages requests or inquiries from customers following defined procedures and guidelines. Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution. Engages appropriate stakeholders at the appropriate time in the case lifecycle in accordance with the functional area procedures and guidelines.
•    Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law as appropriate in addressing cases that may result in potential legal action. 
•    Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed.
•    Leads investigations and collection of pertinent facts needed to resolve the case. Handles relevant materials in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to appropriately resolve the case to functional leader.
•    Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state and local EEO and labor laws.
•    Collaborates effectively with others in order to execute tasks and fulfil key deliverables. Integrates efficiently with team members in the functional area(s) and seeks to provide expertise/advice. 
•    Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
•    Takes ownership of all assigned tasks, initiatives, training, inquiries, and escalations and makes sure that they are resolved/completed efficiently and with a superior level of quality. Adheres to established service level agreements.
•    Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy. Cultivates a high level of trust with all customers, stakeholders and team members. Assists and encourages customers to make effective use of the systems, services, and full range of HR services available to them order to drive rapid resolution and empower the customer. 
•    Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws. Makes a conscientious effort to ensure that the workplace is free of all discrimination and harassment.
•    Responsible for performing activities that are in compliance with applicable Corporate and Divisional Policies, Standard Operating Procedures and Operating Guidelines and performing other duties as assigned by management.

Qualifications

What we’re looking for
•    Bachelor’s Degree and experience in an HR concentration, Employee Relations Experience
•    Preferred PHR or SPHR Certification
•    Knowledge of federal, state and local employment (EEO) and labor laws
•    Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns.
•    Experience providing employee relations support virtually to team members in multiple locations.
•    Experience working in a customer service environment.
•    Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
•    Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, legal representation).
•    Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
•    Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
•    Intermediate level skill in Microsoft Word, Excel, and PowerPoint 
•    Willing to travel up to 5% of the time for business purposes.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.