Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

Job Title: Field Service Supervisor

When you’re part of the Thermo Fisher Scientific team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

The Materials and Structural Analysis Electron Microscopy(MSD) business helps customers find valuable solutions to their inquiries, facilitating significant advancements, improving efficiency, and ultimately making a difference in the world.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How will you make an impact?

The Field Service Engineering Supervisor for MSD works in partnership with the regional manager to support the employees. You will also be required to perform on-site installations, service and repair of equipment. Assist your engineers to improve operational quality of equipment. Instruct customers in the operation and maintenance of the systems. Serve as company liaison with customer on administrative and technical matters for assigned projects.

What will you do?

Work closely with your service team to meet call closure goalsCultivate and develop positive working relationships with customers, system users and company personnelTravel, often on short notice, to customer sites to resolve problems or support other field service personnelEngage with the product quality teamsProvide appropriate input in writing to the Thermo Fisher documentation team. Act as a resource for training of your employees.

Minimum Qualifications:

This position is ideal for a service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

University degree or equivalent experience. 10 years hands on technical experience installing, solving, repairing and calibrating tools such as SEM, TEM, FIB or similar systems.Excellent interpersonal skills. A valid passport is required to support travel regionally and internationally as requiredMust possess a valid driver’s licensePhysical requirements include the ability to lift up to 50 lbs.The ability to secure entrance to US Government laboratories and facilities, if required

At Thermo Fisher Scientific, each one of our over 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation and Benefits

The hourly pay range estimated for this position based in Oregon is $45.08–$67.61.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards