**About the Role** Customer Obsession AI team’s mission is to create highly efficient and magical support experiences for Uber customers by leveraging the power of data and AI. We specialise in NLP, GenerativeAI and Computer Vision. We are a full-stack AI team working on LLM research, rapid model prototyping, robust evaluation systems, and reliable infrastructure for deployment scale. We are looking for candidates with deep expertise in NLP / GenAI and end-to-end experience launching large scale AI models in production. You will lead Generative AI initiatives by identifying step change opportunities, researching latest techniques, guiding the team in end to end AI development and working with cross-functional stakeholders to deliver AI solutions in production creating significant business value. \-\-\-\- What the Candidate Will Do ---- - Build GenAI powered customer support assistants through prompt engineering 3P LLMs or fine-tuning custom LLMs. - Work with stakeholders across engineering, product and data science to understand product requirements, prototype, iterate and launch GenAI assistants in production. - Explore novel ideas and innovative solutions that can lead to a step change in our products. \-\-\-\- Basic Qualifications ---- - Master's degree in Computer Science or closely related field. - Knowledge of latest ML algorithms such as GenAI, NLP, CV, recommendation systems. - Coding chops, clean, elegant, bug-free code in languages like Java, GO - Strong desire to learn and grow, while building the best-in-class systems \-\-\-\- Preferred Qualifications ---- - Deep knowledge of NLP theory and an understanding of the latest innovations in Generative AI - Contributed to the broader technical community through tech talks, publications, open source projects, or other ways. - Have a proven track record working across an organization not just across teams. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).