At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!). Amazon Customer Service provides world class help to solve individual customer problems. But they also dig up root causes to prevent future problems from happening to other customers. If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of customers, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we’re the team for you. If you have a passion for elevating your business team’s ability to deliver on key goals with a high bar for cost efficiency, look no further and join our team!

As a team member in CSF, you will have broad visibility across Amazon departments and issues. We partner with Amazon Customer Service to assess opportunities, prioritize resourcing, and help the team nail its plan. We achieve this with robust financial controllership mechanisms, through model building and data analysis, by seeking an intimate knowledge of our business and key issues, and through leveraging each of our diverse experiences and backgrounds to uncover insights. With CSF you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges. You will face ambiguous topics, help the business assess trade-offs, and scale and improve our controllership mechanisms. We think you will also have fun along the way, build long-lasting relationships with peers, and have opportunities to take great strides in your career growth. We are excited for you to join us!

Key job responsibilities
· Interact with business team and provide them with analytical support to help them achieve cost reduction goals
· Help your business partners to articulate their initiatives in easy to consume information by other leaders
· Analyze trends, make projections to identify risks and opportunities
· Develop monthly/quarterly financial reporting (actual and forecast) and annual budgeting for your perimeter
· Provide other finance teams with accurate data and insight full commentaries


A day in the life
· Show ability to quickly build credibility and trust with internal customers
· Demonstrate work ethic based on a strong desire to exceed expectations
· Perform financial analysis and financial modeling
· Convince management of right decisions based on proven analysis and clear communications
· Work with functional leaders and other finance functions to build scalable financial processes and metrics