Description GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. Summary of Responsibilities - Understanding of Accounts Receivables process - Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio - Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared - Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally - Monitor high-risk accounts and ensure timely escalation of challenges to management - Continually look at ways to improve the customer experience - Assist in streamlining and improving the accounts receivable process by identifying areas of improvement - Meet the monthly productivity goals - Reconcile complex accounts and have excellent attention to detail Working Conditions: - Open office space on site - Report 3x to the Pasay office - Successful applicant may be requested to work on shifting schedules including night shift, if business requires - Work during PH Holidays is required when business supported is operating - Overtime may be required on critical and peak periods We are open to hiring candidates to work out of one of the following locations: Manila, PHL Basic Qualifications - Degree in Finance/Accounting/Business Studies or other related areas - 4 to 6 years of experience in Accounts Receivables or other customer facing department experience - Ability to provide exceptional customer experience - Strong communication skills, both written and verbal - Good interpersonal skills and team player - Ability to take initiatives, meet tight deadlines and prioritize workload - Proficient in Microsoft Excel and Word Preferred Qualifications - Master’s Degree in Accounting/Finance or a related field - Minimum 2 years experience in handling business customers