The Sr. HR Systems & Support Analyst will act as subject matter expert on LCG360 Oracle HCM as a whole. They will lead all efforts related to configuration, audit, update, and maintenance of HR areas in the system.  This role will support the HR Data Integrity Manager to ensure execution of regular employee data audits are conducted, identifying root causes, seeking opportunities for efficiencies or system improvements, and work collaboratively with HR, Operations, and IT teams to drive results.  They will resolve both Tier 1 and Tier 2 tickets as assigned in ServiceNow. The ideal candidate would be based in either the Eastern or Central Time Zone states with expected travel to Support Central in Novi, MI 2-4 times per year or once per quarter.  

Essential Functions:

Maintain and effectively communicate personal electronic record related policies and procedures to ensure integrity of data is upheld and records are maintained in accordance with Company policy, applicable legal and system requirements. Maintain internal SOP documents. Leverage quarterly regression testing and releases to review and update to ensure documents are reflective of current processes.  Communicate documentation changes to the team.  Execute processes associated with assigned reporting requests. Regularly audit data related to transactional processing of data changes within LCG360. Make recommendations for process improvements or system enhancements. Partner with Manager of HR Data Integrity to prioritize. Research and identify opportunities to expand reporting in PowerBI, OTBI, or internal reports to enhance the organization’s ability to identify trends, articulate a compelling HR data analytics story, or be leveraged to enhance or improve business functionality. Partner cross-functionally to deliver on these initiatives. Work with IT to conduct all Oracle HCM system configuration, regression, and quarterly release testing as assigned by IT or HR Data Integrity Manager and in accordance with IT project plans.  Configure, maintain, test, and create or update documentation of all processes related to onboarding module in LCG360. Partner with stakeholders to ensure validity and compliance of contents of tasks, making changes in accordance with IT, HR leadership or Legal request processes.      Ensure system configuration and workflows function as expected, and reporting is created in accordance with business needs. Regularly audit contents and partner with stakeholders to update as applicable. Manage multiple priorities and ensure the day is organized in such a way that all critical HR and Payroll deadlines and requirements are met. Act as a strategic partner to HR Centers of Excellence (COEs), supporting initiatives across Talent Management, Learning & Development, Compensation, Benefits, and Employee Experience. Serve as the primary liaison between Oracle IT teams and HR Centers of Excellence, facilitating clear communication and managing expectations. Work directly with business users and technical staff providing functional and technical support for LCG360 HR environments.  Perform business analysis tasks for project initiatives including proposing solutions, defining and documenting specifications to meet business requirements, testing, and assisting in implementation efforts. Support HR Data Integrity Manager on a variety of projects and ServiceNow maintenance as assigned.

Supervisory Responsibilities:

None

Minimum Job Qualifications:

Bachelor’s degree required 2-3 years’ Oracle Cloud HCM experience required. 5-6 years’ experience in a Business or Human Resources environment with multi-unit experience preferred.

Other Skills and Abilities Qualifications:

Excellent customer service skills with both internal and external customers. Capable of working with frequent interruptions and changing priorities. Effective communication skills, written, verbal and interpersonal. Proficient time management, organizational skills, and ability to meet established deadlines. Proficient in data analysis and problem solving. Capable working with integrity and maintaining the confidentiality of personal information. Understanding of HR policies, procedures, functions, and systems. Ability to create, maintain, and follow Standard Operating Procedures managing multiple systems. Skilled in leveraging data, insights and business understanding to optimize, solve problems and influence decisions. Highly motivated and innovative individual who takes initiative and is able to work autonomously.  Highly skilled in Excel, Microsoft Word, PowerPoint, and database management.

Compensation and Benefits:

Compensation based on position, education and experience. Bi-weekly paid.  $79-$85: base salary  This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits: 

Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection. Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts: 

Education assistance including tuition reimbursement Childcare discount available to all employees Corporate partner Discounts This position is eligible for paid time off.  All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan.  This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act. Applications accepted through 3/13/2025.