WHO WE ARE:
Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
POSITION SUMMARY:
The role of the Sr. Incident Manager entails the maintenance of eCommerce and Marketing Technology (MarTech) portfolios for both Web and Mobile applications. This support position involves maintaining the operational environment related to eCommerce and MarTech tools and technologies. The position requires direct collaboration with internal and external stakeholders such as business partners, IT teams, and external vendors to ensure the successful translation of requirements into viable solutions
ResponsibilitiesWHAT YOU WILL BE DOING:
Collaborating with the team and defining the best practices for operating environments, as well as implementing ITIL practices where possible tailored to the current environment.Primary tasks include addressing incidents, tasks, and problem tickets within the eCommerce and MarTech space for both Web and Mobile applications, identifying opportunities to reduce overall incidents, seeking automation possibilities, maintaining mean time to resolution (MTTR), and delivering high-quality customer support. QualificationsMINIMUM QUALIFICATIONS:
7+ years of IT experience, with a focus on handling incidents, Tasks, and problems in the eCommerce and Marketing Technology space for both Web and Mobile applications.Deep understanding of ITSM principles and the metrics associated with the ITIL library.Experience working in an enterprise eCommerce environment where various applications are integrated and communicated.Possess a comprehensive knowledge of the end-to-end eCommerce order process, including order placement, and fulfillment.Experience in diagnosing and resolving data feed issues, including problems with data ingestion and scheduled jobs.Working experience with ticketing tools, preferably ServiceNow.Ability to communicate clearly and effectively with business users to understand their needs and concerns.Skilled at troubleshooting problems and providing practical solutions to address user requests.Familiarity with error logging tools and alert monitoring tools to proactively identify potential issues through root cause analysis.Excellent written and verbal communication skills, with the ability to communicate clearly in team meetings. English B2+ or higher.Effective partnering/relationship-building abilities.Knowledge of XML and JSON is preferred.Understanding of APIs and modern technology architecture.Has working Experience within retail space and order flow.Working experience with the Operations team is required.
PREFERRED SKILLS:
Familiar with digital experience and eCommerce tools, such as Commerce Tools, Google Tag Manager, and major content management systems.Experience with reservation/scheduling systems, such as hospitality systems, is preferred.Experience with Commerce Tools and understanding of composable and MACH architecture.Understanding of the GCP environment.Understanding of JavaScript, HTML, CSS, RESTful APIs, HTTP, and networking concepts
WHAT THIS POSITION OFFERS:
We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.
A competitive pay12 days per year of vacation5 days discretionary per year12 paid holidays per year
Other benefits such as:
Accident and disability insurance optionsAccess to Employee Assistance ProgramAccess to recognition program to earn points/prizesBonus / Mobile stipend “for on call associates”Hybrid work, will be asked to be in the office a few days per monthOffice provides a great meeting and working space, free access to gym facility
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
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