Sr IT Analyst – Oracle ERP
You will be responsible of leading the production support for Oracle ERP landscape and instances for Supply Chain, Manufacturing, and Engineering functions
•Key responsibilities include effectively managing day to day critical incidents to successful completion within SLAs, managing escalations including complex/cross functional issues, driving root cause analysis and corrective actions for issues to prevent reoccurrence and reduce future ticket volume, Performing Change reviews and providing Run manager approvals.
•Also, will be responsible for managing projects to implement standard support processes and tools, driving automation and innovation in delivering ERP support. Transition new projects and deployments to standard support model, supporting compliance audits and vendor management.
•Need to work with support vendor to ensure Honeywell support standards are followed, escalations are managed, and SLA are maintained by regular follow ups.
•Review CMBD periodically and make sure all application details are updated.
•Maintain Service Now applications dashboards and reports.
•You will be the primary interface to Business Partners, Service Owners and super users to manage incidents, escalations, and ticket reviews
•You will be a key member of the Enterprise Run team, engaging in all aspects of Run support.
YOU MUST HAVE
•Bachelor’s degree in information technology, Computer Science, Software Engineering or equivalent
•In-depth knowledge of Oracle ERP Modules, Business Processes (supply chain, order management, logistic, manufacturing), SDLC process and Run support
•English proficiency and 5 years of experience in a similar role
WE VALUE
•Strong communication, influencing, and change management skills
•Deep understanding of technology practices with strong business acumen and customer focus
•Conveys information with clarity, ensuring messages are understood across diverse, global teams.
•Drives \"right and fast\" results in a matrixed environment
•Creative and collaborative problem-solving skills
•Consistently makes timely decisions even in the face of complexity
•Mentor and guide peers on emerging technologies
•Excellent leadership communication and executive presence
•Understanding of key information technology solutions and practices
•Creation of result-oriented Management Operating System
•Effectively demonstrates ability to deliver on complex situations or problems
Additional InformationJOB ID: HRD258443Category: Information TechnologyLocation: Calle Metalmecánica,No. 9701 Colonia Parque industrial Chihuahua Sur,Chihuahua,CHIHUAHUA,31385,MexicoExemptEngineering (GLOBAL)