Sr IT Analyst Job Description As a Senior End User Support Analyst, you will work within the global IS function to provide support to our colleague for IT systems and assets. Assisting with Installations, upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance. + Provide L2 IT support for end user compute issues onsite and remotely. + Act as the local liaison between IT and the business + Set up and provide new starters with IT equipment. + Manage IT assets accurately. + Maintain internal user guides, and technical documents + Support New office setup + Setup and Maintenance of the IT infrastructure at basic level. + Providing IT project support as required by the business. Qualifications • Must have minimum 5-year experience as Lead/L2 IT Support Engineer in an enterprise environment. • Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products. • Experience in managing IT Assets. • Excellent verbal and written communication skills. • Ability to convey technical information to non-technical users successfully. • Able to manage priorities under pressure • Desired knowledge of networking, including Wi-Fi, routers, switches, VPN. • Secondary technical skill (e.g. Microsoft ADS) • Experience in working in an agile organization that is fast moving and requires a can-do attitude • Experience in working across all levels of an organization Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world. Additional Information Good to have experience with ServiceNow ticketing tool. Renesas is an embedded semiconductor solution provider driven by its Purpose ‘ **To Make Our Lives Easier** .’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘ **To Make Our Lives Easier** .’ At Renesas, you can: + **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. + **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. + **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s **Shape the Future** together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement (https://jobs.renesas.com/diversity-and-inclusion) . 1. **Department** Manufacturing 2. **Location** Bengaluru 3. **Remote** No Requisition ID 20013589_2024-07-25 Apply Shortlist