Job Overview
This position will provide technology leadership, business enablement, capability roadmap, and delivery of global solutions in Digital, Marketing, Commerce (B2C, B2B), and CRM (Sales/Service) areas of TE Connectivity to drive business growth and operational efficiencies.
Responsibilities & Qualifications
Primary Responsibilities:
• Partner closely with Global Marketing, Sales, Customer Care teams to accelerate value from digital capabilities in the areas of Digital Commerce (D2C, B2C), Consumer Engagement & CRM, and Digital Route to Markets in North America, Europe and Asia.
• Champion Regional Needs: Represent and advocate for the business requirements and capability needs of the China region, ensuring they are integrated into our global sales & marketing enterprise technology strategies.
• Translate business goals to drive opportunity identification, and solution definition. Lead problem definition, and requirement gathering phase for initiatives. Work closely with the Architects (EA) and Functional Analysts (FA) to recommend solutions and act as the one-stop-shop for IT.
• Design and develop proposals, usability studies, software evaluations and buy vs. build recommendations. Manage relationships with vendors for strategic engagements and both internal/external delivery partners.
• Stay informed on new technologies and drive selection process for technology including impact analysis on architecture, skills and talent within the organization, driving consensus and negotiating pricing terms
• Responsible for establishing a robust Capability and Business Engagement Practice. Manage the intake process and oversight of the team’s demand and commitments to the business. Apply portfolio management expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks to exceed customer expectations and manage financial commitments.
Experience Required/Desired
Required:
• At least 10 years of experience in an IT and/or Sales & Marketing Program Management/Business Engagement role defining strategy and implementing enterprise-wide solutions in CRM, Commerce and Digital Customer Experience
• Experience driving solution design, build/buy analysis & contract negotiations for technology platforms and integration partners
• Awareness of Enterprise ERP, Engineering and Pricing Solutions and their impact on E2E CRM and Customer Experience Capabilities
• Solid understanding of Data and Analytics to drive Customer Experience Capabilities influenced with Insights
• Strong ability to influence others outside their direct area of control and work collaboratively to build consensus and drive decisions.
• IT program management with demonstrated experience working in a fast paced environment managing multiple, complex projects - leading cross functional teams to define solutions. Experience using Agile Project Management Methodologies
• Strong interpersonal and communication skills to drive strategic initiatives through large, diverse organizations to realize established outcomes
• Ability to interact effectively with business executives and possesses executive presence
• Must be willing to occasionally travel globally and alter daily work schedule to meet with global teams.