The Senior Information Technology Manager Gaming is responsible for overseeing the gaming technology infrastructure and applications specific to the Jamul Casino Resort casino gaming environment, which includes slot machines, table games, cage, and related systems. This role is pivotal in maintaining, troubleshooting, and upgrading all gaming-related technology, encompassing both hardware and software.

The Senior Information Technology Manager Gaming will recommend and implement improvements to ensure efficient and effective gaming operations, while adhering to regulatory compliance and security standards. A key responsibility is ensuring the smooth and efficient operation of these systems. Additionally, this role involves strategic planning, budget management, regulatory compliance, vendor management, and staying abreast of emerging technologies.

The Senior Information Technology Manager Gaming will collaborate closely with executive leadership and decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective gaming technology solutions for all aspects of the organization. This individual will also define and implement IT policies, procedures, and best practices, providing direction and support to enhance gaming operations. 

Responsibilities 

Strategy & Planning

Participate in the negotiation of vendor contracts, the establishment of vendor relationships, and the management of vendors providing gaming equipment and software. Develop and implement gaming technology strategies that align with Jamul Casino Resort’s business objectives and maintain the organization’s competitive edge. Identify areas for improvement in gaming system optimization, performance, efficiency, and usability. Identify and mitigate potential risks related to gaming technology, including security threats and regulatory issues. Manage relationships with gaming system vendors to troubleshoot issues. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Collaborate with the VP of IT and Executive Leadership in managing the financial aspects of the IT Department's gaming initiatives, including purchasing, budgeting, and budget reviews. Work with leadership to develop business case justifications and cost/benefit analyses for IT gaming spending and initiatives.

Deployment

Develop and implement IT gaming policies and procedures, including those related to architecture, security, recovery, standards, and service provision. Negotiate and administer vendor, outsource, and consultant contracts and service agreements. Ensure the security and integrity of gaming systems and software. Maintain accurate documentation of gaming system configurations, support procedures, and project documentation.

Operational Management

·         Oversee the IT gaming infrastructure and applications essential for the Casino Management System (CMS), including slot machines, Cage systems, table games, cash dispensing kiosks, and back-end systems.

·         Diagnose and resolve technical issues related to gaming systems and equipment.

·         Schedule and coordinate maintenance activities for hardware and software, including patching and updating.

·         Collaborate with vendors and internal teams on the planning and execution of gaming-related technology projects and initiatives.

·         Assist in the development and management of budgets for gaming technology-related expenses.

·         Ensure compliance with internal control policies and procedures related to technology.

·         Ensure adherence to relevant gaming regulations and standards.

·         Ensure that security measures and access controls for sensitive gaming systems and data are maintained.

·         Maintain accurate documentation of system configurations and procedures and provide training to end-users as applicable and IT team members as applicable.

·         Monitor system performance, efficiency, and usability, and recommend improvements.

·         Manage vendor relationships regarding equipment and software, including orders, installations, and support.

·         Provide guidance, support, and mentorship to IT technical staff and gaming department staff.

·         Generate reports and analyze data related to gaming technology and performance.

 

Position Requirements

 

Formal Education & Certification

·         Bachelor’s degree in computer science or related fields. Or equivalency in years of years of experience

Knowledge & Experience

·         A minimum of 15 years of experience in managing and/or directing Casino Gaming professionals.

·         Extensive knowledge of gaming technology, with a deep understanding of slot machines, table games, and other gaming technologies.

·         Strong leadership and management skills, with the ability to lead and motivate a team of technical professionals.

·         Considerable knowledge and hands-on experience in executing applicable industry standards and best practices related to the Gaming industry and Jamul Casino Resort systems.

·         Experience in negotiating contracts, statements of work, building relationships, and managing vendors.

·         Strong technical skills in relevant areas such as networking, software, and hardware.

·         Proven experience in Gaming IT infrastructures, planning and development, project management, and policy development.

·         Extensive experience in IT, particularly in casino gaming environments.

·         Strong knowledge of gaming systems, hardware, and software.

·         Ability to diagnose and resolve technical issues.

·         Ability to communicate effectively with both technical and non-technical staff, as well as vendors.

·         Ability to lead and mentor a team of technical staff.

·         Experience in planning, executing, and managing IT projects.

·         Knowledge of gaming best practices, compliance, regulations, and standards.

·         Proficiency and hands-on experience in maintaining major and leading casino gaming management systems, cash disbursement systems and platforms, applications, reporting tools, and software interface and integration between vendor systems.

·         Strong understanding of human resource management principles, practices, and procedures. 

Personal Attributes

·         Strong leadership skills.

·         Excellent written, oral, and interpersonal communication skills.

·         Ability to conduct and direct research into IT issues and products.

·         Ability to present ideas in a business-friendly and user-friendly language.

·         Highly self-motivated, self-directed, and attentive to detail.

·         Ability to effectively prioritize and execute tasks in a high-pressure environment.

·         Extensive experience working in a team-oriented, collaborative environment.

 

 

Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.

 

 

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

 

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. 

Team member will be exposed to an environment containing unrestricted second-hand tobacco smoke. 

Occasional evening and weekend work to meet deadlines.