Company:Qualcomm India Private Limited

Job Area:Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Job Overview:

The Technical Account Manager (TAM)/Field Application Engineer (FAE) is an engineering role coordinating all aspects of technical support assigned to the customer programs and is the primary communication channel with customers for technical topics during pre-sale, development, pre & postproduction. TAM/FAE will be responsible for end-to-end technical support throughout the project lifecycle.

In TAM role the individual will support customers align their launch plans with QC software release schedule, will be responsible to drive customer training needs, design reviews, technical support, and issue escalation with Qualcomm Customer Engineering, PDM and development/test teams. Must be able to define/understand customer technical requests and deliver to internal teams for appropriate execution. Will be working with various teams across the Globe.

TAM provides regular updates on customer projects and highlights risk associated with the program to stake holders and plan remedial actions. The TAM closely tracks customer priorities, schedules, and mobilizes the required expertise calling on HW/SW application engineers, R&D, Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered

The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance, Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management and third parties.

Ideal candidate will have Excellent communications, Presentation skills, go -getter attitude, self-driven and result oriented customer centric approach.

Responsibilities:

Identifies customer problems and recommends solutions.Performs root cause analyses on customer problems to identify underlying issue.Participates in adapting Qualcomm software to customer platforms and processes.Works with development team to customize Qualcomm software to meet customer requirements.Leading and coordinating engineering resources in resolving complex technical issues.Hosting conference calls to facilitate experts’ interaction between the Customer and Qualcomm organizations.Work with customer to understand the requirements details, work with engineering and Product teams and prepare development plan.Assessing complex technical issues arising from customer product developmentsProviding Technical support to business development.Acts as a technical resource in select areas of expertise.Create bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products. Build strong relationship with customers (OEM/ODM) and deep involvement in the technical execution of the projects.Negotiating, establishing, and managing effective technical support activities & plans towards customers satisfactionTracking customer program schedules and priorities, risk management.Proactively identifies complex customer problems and recommends solutions that meet customer needs.

Minimum Qualifications
 

Bachelor’s degree in engineering, Information Systems, Computer Science, or related field.5+ years Software Applications Engineering or related work experience.

Preferred Qualifications
 

7+ years Software Applications Engineering, Software Development experience, or related work experience.7+ years’ experience with debugging techniques in Mobile/IOT/XR/Compute industrySolid understanding of the BSP, device drivers, system software, RTOS, Peripherals, memory, performance, power, thermal etc.Proven analytical and critical thinking skills, Problem solving, teamwork, and interpersonal communication skills are essential.Leadership, Communication, and Presentation skillsCollaborator with a successful track-record of working inside diverse global organizations.Agility to ramp up and take new roles and responsibilities, ability to simultaneously support multiple projects and to work across functional areas.

Minimum Qualifications:

•    Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.

• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.

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