About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Senior Lead Operations Analyst provides analytic support and applies project management skills to develop and implement changes supporting the Base and Product Management Organization.  The incumbent will be a technical resource working cross-functionally with other organizations to identify inefficiencies, develop solutions, and make recommendations to improve overall performance.  The analyst will effectively analyze complex network data, identify opportunities for improvement and trends, and be able to share the complex findings in a concise and clear way.

Location and Schedule

This is a Work From Home position in the United States.

This is a Work From Home position in the United States.

The Main Responsibilities Analyze, recommend, and implement changes leveraging complex network data and systems. Create reports, modeling, and forecasting trends, with proficiency in Business Intelligence tools like Tableau, Qlik, Looker or Microsoft PowerBI.Develop, implement and administer processes and procedures to ensure the reliability, recoverability and optimum performance of our copper and fiber infrastructure. Serve as technical resource to team members, as well as other departments, in the implementation of projects and subsequent maintenance activities. Prepare and present reports that keep management abreast of the status of projects and technical problems. Serve as a subject matter expert single point of contact for vendors and other organizations. Collect and analyze copper and fiber performance data. Define, recommend and implement changes to methods and procedures. Other duties as assigned. 

 

What We Look For in a Candidate Bachelor's degree in engineering, Business or related field or the equivalent in experience. Strong analytical, reporting, and communicating skills.Experience reducing waste in operations processes. Proficiency in programming languages such as Python, R, or SQL.Strong knowledge of data visualization tools (e.g., Tableau, Power BI, Looker).Excellent problem-solving skills and attention to detail.Ability to communicate complex findings in a clear and concise manner.Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$108,896 - $145,195 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$114,082 - $152,109 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure

Requisition #: 336108

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline
01/14/2025