Job Overview:

 

Perform duties to manage a portfolio of communities and their related to accounts under attorney status and/or research functions, within the limits of standard or accepted practice.

 

Your Responsibilities:

Responsible for the management of the shared services transaction services Accounts Receivable department including talent selection, development, coaching and mentoring of a “World Class Team Delivering Service Excellence”. Lead and develop a team of transactional A/R Managers to ensure deliverables are completed in a timely and accurate manner within service levels Coaching and supervision of department managers in ensuring daily and monthly tasks are completed accurately and timely within service levels Maintain staffing coverage and related contingencies to ensure on-time delivery of services during periods of unexpected staff absences or transition Interview, select, recommend, hire, and train assigned staff. Provide direction to staff and assist in the investigation and resolution of internal and external problems. Personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned division and provide leadership, counseling and coaching to employees. Maintain harmonious employee/employer relations. Managing metrics to effectively drive SLAs which ensure efficiency, productivity, accuracy and customer service targets are being met. Ensure deadlines and goals are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns. Ensures timely issue identification and resolution as escalations arise. Identify the root cause of the issue, act with an immediate solution and long-term suggestions/process changes on how to avoid the issue/escalations in the future. Escalation within leadership teams throughout the organization, when appropriate. Establish strategic and pro-active partnerships with other departments, including Property Management teams including Community Managers, Client Reporting and Financial Support/Client Relations to identify, solve and establish long term solutions. Establishes Standard Operating Procedures to drive uniformity, consistency and accountability as

consistent with our company’s values.

Defining and enforcing key controls over financial operations, particularly appropriate segregations of duties Overseeing the department's development of financial processes and company policies to ensure transactions are processed accurately and timely Maintaining appropriate supervisory reviews and reconciliations as part of day-to-day transactions such as systems postings of invoices and payments Implementing new company procedures and policy changes as business conditions warrant to ensure appropriate internal control and accuracy of client financial transactions Responsible for building and ensuring culture of service excellence throughout team Continued collaboration by meeting with community Management leadership on client financial matters and escalations as needed Implement and maintain systems for customer service support management from support tickets to timely resolution. Ensure accurate processing of all transaction related to homeowner and developer assessments and payments, including Monthly assessment processing, including developer deficit subsidies Management of association delinquencies and collection activities Responsible for ensuring internal accounting practices and controls are in accordance with GAAP and established statutory requirement Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.

 

Skills & Qualifications:

Bachelor’s degree in Accounting or Finance, from an accredited college or university, and minimum of 5 years of supervisory responsibility leading large customer service teams in shared service environment. Project Management or Process Improvement certification, and experience leading large teams is a plus Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Expected to participate in any variety of meetings, special projects and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assig

 

Supervisory Responsibility:

 

Complete supervisory responsibilities for a team of 60+ transaction team members ranging from coordinator to Manager.

 

Travel:

 

Work involves potential travel between Hollywood, FL (70%) and other offices (20%), Client meetings(10%).  Shared service department currently resides primarily in  Hollywood, FL with teams located in satellite offices throughout region.

 

 

What We Offer:

 

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

 

 

Disclaimer:

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

 

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