Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

The Senior Manager, Client Program Management (CPM) is responsible for exceeding client expectations by delivering on client commitments and leveraging cross functional teams to achieve sales, profitability & service goals.

This role serves as a key interface between Asurion and our major client, so the ability to communicate well and build strong relationships is a must. The primary functions of this role are interfacing with the client and monitoring the operational and contractual obligations or performance of client programs. The day-to-day functions of this role will include working closely with Asurion’s internal cross functional teams (e.g., Product, Operations, Legal, Supply Chain, IT, Care, Program Management, etc.). The ideal candidate should be able to work independently, take ownership or accountability, and be thoughtful with proposed solutions. They will also need to be influential both internally and externally to advocate, influence, and drive results. 

From time to time the priority of the role could change, therefore, the candidate should be comfortable with change, ambiguity, and have the confidence to be front and center making decisions. This role will provide the candidate with diverse exposure to many areas within the client and Asurion’s businesses.

Key Responsibilities:

Responsible and accountable for owning the client relationship for project and product-level engagements including internal or external communication, program management, implementation, and identification of new business opportunities.Regularly interacts with the client team to address ad hoc questions or issues, tirelessly advocate for the value of Asurion products & capabilities, and aggressively resolve client concerns regarding our programs or their performance and perception.Acts as a primary point of contact for implementation teams; providing a clear vision of client goals and assessing levels of engagement between Asurion & the Client.Develops and leverages deep knowledge of Asurion’s registration, claims, tech support and fulfillment processes across all channels to anticipate and prevent issues caused by the dynamic nature of our programs.Serves as the “go-to” subject matter expert to Asurion’s internal teams on the client’s organization and goals, championing the needs of the client.Supports Asurion sales teams by communicating program updates and quickly addressing and removing impediments to selling.Become a “tireless champion” of Asurion by preparing and presenting materials to the Client to increase engagement on specific projects or improve awareness and understanding of current product offerings.Engages with internal Asurion teams to ensure that all client commitments, including reporting and analysis, are met on time with exceptional quality.Partners with various internal resources to quickly perform root cause analyses on client escalations and provide the client with appropriate information and resolution steps.

Here’s what you’ll bring to the team:

5+ years in client account management or related client-facing operational or project management experience.Great interpersonal, verbal and written skills and the ability to effectively present ideas and information.Quick learner and can understand Asurion systems, platforms, and processes from enrollment to cancellation.Ability to present complex processes at managerial client levels and internal operational meetings.Ability to influence and build consensus cross-functionally to achieve results; strong bias for action and has solid analytical skills.Ability to read, write, analyse and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents. This position also requires the ability to respond effectively to clients and management and handle sensitive and/or confidential communications. Advanced computer skills including MS Office required.

How we can take care of you:

Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position. Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.Connect with the local team through team building, town halls and group trainingGive back to the community through the partnership with our local charity partners

Get to know us:
Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.