The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We're looking for a highly knowledgeable Omnichannel & Core Processing Subject Matter Expert (SME) to join our Commercial Strategy Team product team, focusing on the commercialization and growth of our portfolio. You will be working closely with leaders across PayPal to delight our customers and drive financial outcomes for the business. The ideal candidate will have extensive experience in the payments industry, specifically with Enterprise Payments processing and value added services; brings a consultative mindset with merchants, and thrives on shaping strategies that meet the evolving needs of global commerce.

Job Description:

Essential Responsibilities:

Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.Assesses the customer experience and customer needs in product requirements and decision making.Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.Oversees product profitability measures, including budget.Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.Partners with content strategists, data scientists, product designers and user experience researchers.Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.Previous management experience

Preferred Qualification:

Your Day-to-Day:

Deep dive into data: Leverage internal and external data to identify growth opportunities and craft/execute initiatives to capture them; sales pipeline and backbook portfolio lists are examples of key data sources you will reference regularlyConsult throughout the sales funnel: Serve as a trusted expert for training and development, sharing knowledge of Enterprise Payments and PSP Platform systems and operations with commercial and operational stakeholders; act as a resource and force multiplier for sellers to get deals from lead to live, ushering merchants through the funnel with a focus on discovery and solutioningActively drive deals forward: Partner directly with Account Managers on large, strategic deals, preparing compelling narratives, influencing diverse merchant stakeholders, and collaborating with Solution Engineering to ensure successful product integration.Enhance commercial operations: Analyze and solve operational business / process problems related to the uptake of Omnichannel processing, developing effective solutions to enhance efficiency and accuracyChampion collaboration: Work alongside the Head of PSP Platform Commercialization and Growth to foster cross-functional partnerships with Sales, Account Management, Finance, Go-to-Market, and Data Science, ensuring alignment and operational excellenceFoster a feedback loop for growth: Monitor and evaluate industry trends in Payment processing, offering insights to enhance our operational strategies and customer experiences; a key component of this will be documenting and maintaining a robust record of common questions / challenges posed by merchants through the deal process

What You Need to Bring:

Execution excellence: A track record of supporting and delivering cross-functional initiatives in high-growth, fast-paced environments, particularly within commercial or product organizations.Data-driven decision making: Strong analytical mindset with the ability to leverage insights to inform strategy, commercial initiatives, and sales discussions; financial modeling experience is a plus.Customer obsession: Deep empathy for the needs of large enterprise merchants and the ability to identify opportunities where PayPal can deliver differentiated value.Influence & leadership: Ability to guide and align diverse cross-functional teams without direct authority, inspiring collaboration and execution across Sales, Product, Finance, and Operations.Merchant-centric innovation: Demonstrated success translating complex merchant needs into scalable product and business strategies.Collaborative spirit: The ability to build strong relationships and inspire cross-functional teams to achieve ambitious goals; with this, a desire to roll up your sleeves and drive the progression of key deals in partnership with SalesStrategic vision: An understanding of the payments landscape and the ability to translate market trends into actionable commercial initiatives

As well as:

Bachelor’s degree in Finance, Business, or a related field; advanced degree preferredProven experience in the payments industry with a focus on global processingExcellent problem-solving skills, with a track record of effectively addressing complex operational challengesStrong communication and interpersonal skills, with the ability to influence and engage stakeholders informallyExpert in PowerPoint, Excel and Microsoft suite

If you are an expert in global processing and are passionate about driving growth within a product organization, we would love to hear from you!

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $169,500 to $291,500

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.