Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR65366 Sr Manager, Customer Quality Engineering

Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the areas of the media and the end solutions, providing customers with the highest level of confidence in performance, features and quality. The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in high performance memory segment.

This role will lead a team of customer quality engineers located globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.

This position is based in MTB(Taichung), Taiwan.

Qualifications:

The ideal candidate will have experience in one or more areas below

Product, test, manufacturing, quality, system integration, or applications engineering experience in DRAM (HBM and/or Graphics)Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements and finding optimum solutions to complex customer challengesStrong technical experience in leading product quality, product development and/or field application engineering teamsProven ability to lead multi-functional teams; finding solutions to solve complex problemsCloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test and troubleshooting is preferredDetailed knowledge of DRAM device physicsRequires 5+ years of people management3+ years of experience in leading external customer facing communicationsAbility to demonstrate problem solving and troubleshooting skillsExcellent verbal, written, and customer communications skillsFluency in English is mandatory

Responsibilities include:

Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizationsEnable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer serviceOwn and foster cross-department collaboration to align customer technical supportAdvise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communicationProvide technical leadership guiding the team on customer problem resolution on Micron productsDrive problem-solving initiatives across the Global Quality/CQE organizationLead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processesDrive technical support to customers and the field sales teams by leveraging the expertise within Micron organizationsWork closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field)Drive customer support excellence through metrics and processes and strive for continuous improvementWork with Quality Management System (QMS) team to set up standard customer auditsChampion “voice of customers” on quality within Micron

Education Requirements

Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_tw@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.