Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Manager, Field Service

Thermo Fisher Scientific Inc. is looking for a highly motivated and skilled Manager, Field Service to join our team in India. As the Manager, Field Service, you will be responsible for overseeing service delivery in our Environmental and Process Instruments businesses. This role provides an opportunity to build a strong service organization with excellent technical expertise and establish effective methods to monitor and track service performance.

Responsibilities:

Develop technical expertise on our products to ensure flawless operation and troubleshoot equipment as necessaryInteract with the manager during field service and provide regular updatesCo-ordinate with team members and Service Coordinator to address technical and commercial issues of customersMonitor and track contracts and related revenues under executionDiscover chances to complete service contracts and sell spare partsMaintain and update databases and online portals regularlyProfessional and clear communication with customers regarding visit schedules, parts information, and commercial updatesDetermine tools and equipment required for job scopePerform routine maintenance on equipment and assist in establishing preventative maintenance schedulesAssemble, align, and install equipment as necessary and keep track of warranty servicesTravel approximately 80-85% of the time

Requirements:

A minimum of 10 years of experience in Environment Monitoring and related systems is required.Strong analytical and technical knowledge in the required fieldExcellent communication and presentation skillsEffective people management skills for managing customers and junior techniciansSeriousness, positive attitude, and proper conduct towards the jobWillingness to relocate and be flexible for extensive touring as per site requirement

Join our team at Thermo Fisher Scientific Inc. and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer. Apply today to start your story with us!

Apply today! http://jobs.thermofisher.com