**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job supports the critical roles of process standardization and business transformation strategy development for the Technical Operations organization. + This is a great opportunity to broaden your understanding of the Tech Ops organization with a focus on continuous improvement. + You’ll bring your abilities to collaborate across a broad range of partners, develop and maintain performance monitoring plans, and play a leading role in bringing transformational change to Tech Ops. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Lead a team that partners with Tech Ops leadership to identify improvement opportunities and lead initiatives for establishing industry leading processes. + Drive collaboration amongst stakeholders, including frontline personnel, in the development and implementation of changes. + Lead a team to analyze and identify technology or process upgrades required to drive improvement in business outcomes + Work closely with frontline operational leaders in the planning, deployment, and sustainment of standardized processes. + Establish metrics for both systems and production and develop sustainable monitoring plans. + Support the development and delivery of a comprehensive Tech Ops strategy for Re-engineering the Business. **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelors degree in Technical, Engineering, Aviation or Businessrelated field or equivalent experience/training + Eight (8) years experience in major airline operations + Minimum 3 years experience leading a team **Preferred Qualifications- Education & Prior Job Experience** + Five (5) years Technical Operations experience including 3+ years in a cross-functional role + Strong knowledge of safety and compliance reporting processes + Demonstrated Operational Excellence/Continuous Improvement experience including leveraging technology to drive process outcomes **Skills, Licenses & Certifications** + FAA A&P License **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.