Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

As the Sr Manager of Process Improvement and Portfolio Management, you will lead all aspects of overall global program management related to Workplace Operations process improvements to achieve targeted outcomes. This includes project chartering, identification of metrics, resource requirements and milestones, creation of project schedules, stakeholder change management and communications plans and mitigation of risks. The Sr Manager of Process Improvement and Portfolio Management reports to the VP of Operational Intelligence. This position requires excellent communication, leadership, listening skills and the ability to engage with clients at all levels, including senior-level executives across the organization globally.   

YOUR RESPONSIBILITIES: 

Establish the Workplace Operations Portfolio Management Governance structure and create a center of excellence for project intake, management, and deliveryDevelop, implement, and govern portfolio management processes, tools, templates, policies and metricsMonitor compliance with project policies and standardsHire and manage project staffing requirements in line with project objectivesProvide executive leaders with the information needed to assess and decide which proposals have the highest potential value, impact and strategic alignmentInterface with executives to define project priorities, implementation opportunities, challenges and communicate project risks and opportunitiesServe as the global portfolio lead for targeted Workplace Operations transformations and will deliver new and innovative capabilities in support of operational excellence and business needsIdentify and mitigate operational risks: Proactively identify potential risks and issues within processes and implement solutions to mitigate themProvide leadership and guidance: Manage a team of process improvement and project management professionals and provide direction, support, and mentorship to ensure successful execution of initiativesDevelop and lead process improvement strategies: Design and implement initiatives to enhance operational efficiency and effectiveness across business units and processesLead continuous improvement efforts: Drive a culture of continuous improvement by developing and implementing best practices, tools, and methodologies to optimize processes and drive measurable resultsUtilize analytics to drive decision-making: Leverage data and analytics to identify areas for improvement, track progress, and inform strategic decisionsIdentify relationships between systems: Develop a holistic understanding of how teams and existing processes work by learning how changes in one process may impact other parts of the business Collaborate with cross-functional teams: Work closely with various departments and teams to identify process improvement opportunities and develop solutions that align with business goalsEstablish and monitor performance metrics: Develop and implement performance metrics to measure the effectiveness of process improvement initiatives and track progress towards goalsStay updated on industry trends: Stay informed about industry best practices and emerging trends in process improvement and operational analytics and apply them to enhance our processesFoster a culture of innovation: Encourage and support a culture of innovation and creativity within the organization by promoting new ideas and approaches to improve processesProvide coaching and training to team members and employees on digital tools, process improvement methodologies, and change management approaches

QualificationsBachelor’s degree or equivalent experience 8-10 years of experience in business technical operationsMust have a strong technical and project management foundation  Ability to build and maintain relationships with trust and credibility amongst internal stakeholders and external partnersProven track record and experience in driving process improvement, management and completion of critical projects, and delivering sustainable solutionsExcellent verbal/written communication and interpersonal skills to influence a variety of audiencesSelf-driven engagement with excellent follow-through skills Ability to work in a mission critical environment and prioritize tasksAbility to work virtually  Resourceful and approachable with the ability to influence and lead significant changeFlexible working hours to accommodate East, West and International hours to meet the business’ needs and relationships 

PREFERRED QUALIFICATIONS: 

Global management experience Experience in working with global teams for a globally facing organizations across several platforms Higher education in Technology Management Certification and experience in SCRUM and AGILE methodologiesStrong organizational and leadership skills 

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $143,000 - 180,000 (bonus eligible)

Additional Information

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