The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At PayPal, we believe every person has the right to participate fully in the global economy. Our mission is to democratize financial services, empowering individuals and businesses to thrive in the digital world. With a customer-first approach, we are committed to delivering innovative, reliable, and secure payment solutions that enable seamless commerce experiences. Joining PayPal means becoming part of a diverse, global team that values collaboration, innovation, and continuous learning. Together, we are shaping the future of payments and commerce.

We are seeking an experienced and results-driven Senior Manager – Technical Duty Officer to lead our Command Center Team. This team is at the heart of PayPal’s 24/7 operations, ensuring the reliability, scalability, and availability of our mission-critical systems. As the Senior Manager, you will oversee incident management and operational excellence, provide strategic leadership while ensure the team operates at peak efficiency to minimize customer impact during incidents.

In this role, you will lead a team of talented engineers and duty officers across multiple time zones, driving operational maturity, building robust processes, and fostering a culture of continuous improvement. If you are a seasoned leader with deep technical expertise and a passion for operational excellence, this is an exciting opportunity to make a significant impact on a global scale.

Job Description:

Key Responsibilities:

Lead and manage the Technical Duty Office team, providing guidance on escalated technical issues and complex infrastructure challengesOversee 24/7 monitoring and management of multi/hybrid cloud and on-premises infrastructure, ensuring optimal performance and availabilityDevelop and implement incident management procedures, incident response protocols, and escalation frameworks for infrastructure and application issuesCollaborate with cross-functional teams including DevOps, Security, and Application Development to resolve critical incidents and implement preventive measuresManage vendor relationships and coordinate with external partners for infrastructure services and supportDrive continuous improvement initiatives to enhance system reliability, disaster recovery/BCP, performance, and operational efficiencyProvide technical leadership during major incidents, coordinating response efforts and post-incident analysisDevelop team capabilities through mentoring, training, and knowledge sharing programsPrepare and present operational metrics, incident reports, and improvement recommendations to senior leadershipKnowledge of financial cyber security protocols (ISO 27001, SOC2) and incident detection and response frameworks.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field; Master's preferred8+ years of experience in infrastructure management, with at least 3 years in a leadership roleExtensive experience with multiple cloud platforms (AWS, Azure, GCP) and on-premises infrastructure managementStrong background in incident management, ITIL frameworks, and operational best practicesExperience with monitoring tools, automation platforms, and infrastructure-as-code technologiesProven track record of leading technical teams in high-pressure, mission-critical environmentsExcellent communication skills with ability to interact effectively with technical teams and executive leadershipExperience with enterprise applications, databases, and network infrastructureStrong analytical and problem-solving skills with attention to detail.

Preferred Qualification:

Relevant certifications (ITIL, cloud provider certifications, PMP)Deep Knowledge of financial regulatory requirements (preferably)Background in DevOps practices and CI/CD pipeline management.Experience with containerization technologies and orchestration platforms.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.