Work Schedule

Environmental Conditions

Job Description

Oversees day to day operations of one or more projects and directs, mentors and supports operations  managers and other members of their project teams. Ensures that services are provided in accordance  with client and PPD Medical Communications' policies and procedures and contractual agreements.  Primary liaison with the client and ensures project report summaries, budget, audit results, staffing  decisions and other critical issues are managed appropriately. Ensures execution of deliverables meet  time, quality and cost expectations.

Essential Functions:

• Ensures timely and effective execution on deliverables including scope of work,

contractual issues, changes in staffing levels, and budget negotiation by serving

as the primary point of client contact; effective troubleshooting for database

issues, phone routing or other items as they effect other departments at PPD,

vendors, or other departments at the client; maintaining project knowledge;

coordinating and implementing new project operations, and monitoring project

processes (QA, compliance, SOPs, regulatory) that will maximize quality and

client loyalty.

• Manages staff responsibilities including performance management, salary

administration, hiring, employee relations, employee engagement, conflict

resolution, and employee development.

• Liaises with cross functional leaders to drive deliverables

• Ensures quality objectives are met and develops and maintains project SOPs,

develops and/or reviews corporate SOPs, and complies with all company policies

and procedures including SOPs, protocols, GCPs, and regulatory authority

compliance.

• Ensures maintenance of profitably though management of billable hours.

Ensures client budgetary goals are met.

• Ensures accuracy and timeliness of client invoice amounts and communicates

required changes to Medical Communications finance.

• Participates in capabilities presentations to help secure new business and alerts

the Director and Business Development team to new business opportunities with

existing clients. Reviews and provides operational input on proposals, contracts

and/or renewals associated with existing clients.

• Participates in the development of processes and strategies designed to assist in

meeting the above stated goals on a division-wide basis.

• Drives a culture of immediate action and proactive escalation.

Policy & Strategy

Establishes operating policies & procedures that affect departments and subordinate 
sections of work units. Interprets company-wide policies and procedures. Develops 
budgets, schedules, and performance standards.

Freedom to Act

Assignments are objective oriented. Work is reviewed in terms of meeting the organization's objectives and timelines.

Liaison

Interacts frequently with internal and external management and senior-level  customer representatives concerning projects, operational decisions, scheduling  requirements, and / or contractual clarifications. Leads briefings and technical  meetings for internal and external representatives.