Job Title: Sr Manager Operations Job Description Sr Manager Operations| Responsibilities: • The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment. • The resource should have in depth knowledge of managing operations metrics – depth and width • The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operations • The resource would be responsible for maintaining a strong customer relationship • The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership • Should have handled large teams in HC process with in depth HC knowledge of payer and provider business • Should be able to scale up and provide leadership to teams as the centre grows – HC to non HC business **Desired Skills:** • Should have handled P n L responsibility • Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of process know how) • Ability to think out of the box - strategic thinking • Very high focus on implementation - essential for process delivery as per SLAs/ SOWs • Ability to interact and manage multiple customers • Should be Analytical • Preferred from 3rd party BPO • Ability and proven track record to manage large teams effectively • Good project management skills Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**