Requisition ID: 189030
Posting Locations: Charlotte
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We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance – Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance
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Job OverviewThe Sr. Manager is responsible for business processes and technologies. This role will complete operational and systemic needs assessments and cost/benefit analyses aligned to business operational strategies as well as identify and evaluate current and relevant processes that parallel technological capabilities. This role will oversee the effectiveness of all technology, business processes, inclusive of but not limited to Customer Relationship Management (CRM), Workforce Management (WFM), Coke One North America systems/processes (CONA), and Telephony (Genesys).
This role will collaborate with various internal/external business partners, working closely with the Sr. Director of Operations of CCH (Customer Connections Hub) to achieve targeted operational metrics, as well as advance sales center capabilities, leveraging industry knowledge, exploring industry advancements, and applying technological capabilities to drive overall CCH effectiveness.
This role will provide efficient oversight, planning and management of our resources and expenses while building bench strength across the organization. Succession planning is going to be critical to building a culture that is rooted in our Purpose Statement, Our Destination Statement, and Diversity Objectives that will enable us to deliver strong results.
Office Environment
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Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.