Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a SENIOR MANAGER o­­n THIS team…you’ll be responsible for managing the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Supports engineering and operational excellence by providing a highly available API platform at web scale. Collaborates across the organization to implement development standards and data solutions that align with our broader corporate strategy and ultimately drive a superior customer experience. Provides direction for the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Manage Charter’s customer self-service APIs and requisite infrastructures, and Content Management systems that power user experiences. Promote a culture of data-driven operations by ensuring that all APIs are deeply instrumented and monitored. Track operational efficiency and availability of all systems and applications. Work with other Charter teams from Product, to infrastructure and application development. Identify and implement continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences. Manage the adoption of systems/tools/processes where appropriate. Support senior leadership in the continuing transformation of Charter into a data and analytics driven organization. Build and mentor a high-performing backend software team and vertical leader team by recruiting,training, coaching and developing effective leaders and staff. Support team in meeting goals by identifying, mitigating, and communicating project risks. Monitor the development of data platform and services to maintain compliance with industry and government regulations, protecting our data assets with the highest levels of security.

WHAT YOU’LL BRING TO SPECTRUM

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishDemonstrated understanding of reactive platforms like Akka, Node.JS, Play, etc.Demonstrated understanding GraphQL based APIsDemonstrated in-depth understanding of public cloud infrastructure services capabilities such as AWSDemonstrated in-depth understanding of modern microservices architectures employed at web scaleAbility to operate customer facing production services at web scale, 24/7/365Demonstrated in-depth understanding of DevOps principles and practicesAbility to analyze and resolve issues, both logical and interpersonalDemonstrated effective communications skills including presentation skillsAbility to plan, prioritize and organize effectively

Required Education

BA or BS College Degree or related work experience

Required Related Work Experience and Number of Years

Telecommunications, Product and/or equivalent experience - 7+

Software engineering team management - 3+

Distributed computing software development - 3+

Experience developing distributed software operating in JVM and on Linux

Experience leading people and projects

Preferred Skills/Abilities and Knowledge

Knowledge of telecommunication/cable services or industry experience

Preferred Education

Master’s Degree or MBA

WORKING CONDITIONS

Office environment

Some travel required

MPD646 2024-45348 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.