Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position Summary** The Sr Manager, Member Communications is responsible for the overall management and growth of the individuals and programs that make up their designated teams. The role is responsible to coach & guide lower level leaders and individual contributors to drive high performing communication related operational execution with a focus on high quality, meeting all applicable commitments, efficient management of assigned budgets, and doing so in alignment with CVS’s Heart At Work behaviors. The Sr Manager will be responsible for collaborating across various internal and external partners for ongoing process improvements as well as standing up net new communications / programs, utilizing the latest technology when applicable to reduce manual efforts and drive financial savings. The Sr Manager will assist and learn from other member communication operational teams to improve overall consultative methods, sharing/learning best practices and reducing silos. He/She will provide these learnings within their assigned teams to incorporate applicable training curriculums. **Required Qualifications** + 7+ year of work experience + Proficiency with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint + Experience with workflow tools (Aprimo, Eproject, SalesForce, etc.) + Positive presence, ability to inspire others, and strong consultative skills + Ability to grow talent within their assigned teams and address performance issues to drive positive outcomes + Strong organizational/project management and time management skills + Strong communication skills including ability to present and clearly articulate information to senior leadership + Strong problem solving capabilities / Pro-active identification of areas requiring improvements + Proven ability to manage cross functional team, internal and external + Quality review experience and general understanding of communication composition + Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information + Ability to prioritize and handle multiple work tasks on an on-going basis. + Highly motivated and able to work with limited supervision within established guidelines. + Regular and predictable attendance. + Required to work extended or alternate hours, when needed. **Preferred Qualifications** + General understanding of PBM Operations with general awareness of differences between lines of business (i.e. Commercial, Medicaid, & Medicare) + Ability to adapt to an ever-changing environment + Ability to influence and skills in persuasion + Working knowledge of Microsoft Visio and Project **Education** Associates or Bachelors Degree preferred. **Pay Range** The typical pay range for this role is: $67,900.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 03/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.