We're seeking an experienced Senior Manager, Product Management Tech to lead strategic product initiatives within Amazon's WW FBA Supply Chain Defects and Seller Reimbursements organization. In this role, you'll drive the vision, strategy, and execution of technology products that enhance our fulfillment network capabilities and seller experience.

We build innovative products that recognize, reconcile, and prevent defects within Amazon’s fulfillment supply chain where you will own the system technology, seller facing products and tools, and policies. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). This includes ownership of policies and the technology that goes into seller contacts, conducting reimbursement as well as developing features that improve the accuracy of our systems and the experience of our selling partners.



Key job responsibilities
Independent and flexible with strong communication skills, the successful candidate will have a strong customer focus and experience in data analysis . Keys to success include team leadership experience, a strong motivation to dive deep into root causes and improve processes. Experience working in a cross-functional capacity as well as a proven track record of delivering operational excellence are important. You will
* Lead a team of product and program managers to reduce cost-to-serve and improve seller experience and reduce seller contacts.
* Own understanding the best ways to efficiently resolve seller contacts and reduce cost by using AI and ML to drive insights and recommendations to sellers to reduce their returns; improve the tools and work with the science and engineering teams to build reconciliation and defect reductions models.. You will own the also workflow automation within defect domains
* Lead the end-to-end product development lifecycle for complex technical products that serve FBA's global seller base and internal operations
* Partner with engineering, operations, business teams, and other stakeholders to deliver innovative solutions
* Define and analyze key metrics to measure product success and drive data-informed decisions in WBRs/MBRs
* Manage and mentor a team of product managers while fostering a culture of innovation and customer obsession
* Represent the product organization in senior leadership discussions and drive alignment across multiple teams