The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a dynamic and experienced Senior Manager, Business Training and Development to lead our comprehensive training initiatives & shape the learning culture within the Service Experience organization. The ideal candidate will have over 10 years of experience in training and development, with a proven track record of designing and implementing effective training programs, managing a team, and leveraging automation tools to enhance learning efficiency. This individual will work closely with subject matter experts (SMEs) to build bespoke models for Service Experience onboarding efforts, from Orientation to functional learning, ensuring our employees are well-equipped to excel in their roles.

Job Description:

Key Responsibilities: 

Develop and implement a comprehensive L&D strategy that aligns with PayPal's business objectives and embraces AI and automation technologies. 

Identify and evaluate emerging AI and automation technologies for learning and development, recommending and piloting new solutions to enhance the learner experience and drive continuous improvement. 

Lead the design and development of engaging and effective learning experiences across various modalities (e.g., microlearning, virtual reality, simulations, gamification) that incorporate AI-powered personalization and adaptive learning paths to streamline training processes and improve program delivery. 

Build bespoke models for Service Experience onboarding efforts, from Orientation to functional learning, crafted and implemented in close collaboration with SMEs. 

Build and manage a high-performing team of L&D professionals, fostering a culture of innovation, collaboration, and data-driven decision-making. 

Collaborate with key stakeholders across the organization to identify training needs, develop targeted programs, and ensure alignment with business priorities. 

Manage the L&D budget and ensure resources are allocated effectively to maximize impact and ROI. 

Monitor and evaluate the effectiveness of training programs. 

 

Job Requirements: 

Bachelor’s degree in human resources, Education, Business Administration, or a related field. 

Over 10 years of experience in training and development, with at least 5 years in a managerial role. 

Strong experience in designing and implementing training programs. 

Proven ability to design effective training curricula. 

Excellent people management skills, with experience leading and developing a team. 

Strong project management skills, with the ability to manage multiple projects simultaneously. 

Excellent communication and interpersonal skills. 

Ability to work collaboratively with various departments and stakeholders. 

Strong analytical skills to assess training needs and program effectiveness. 

Proficiency in using training software and tools. 

 

 

Qualifications: 

Bachelor's degree in Instructional Design, Human Resources, Organizational Development, or a related field; Master's degree preferred. 

8+ years of experience in Learning & Development, with a proven track record of leading and implementing successful training programs. 

Strong understanding of adult learning principles and instructional design methodologies. 

Demonstrated experience in leveraging AI and automation technologies in learning and development (e.g., chatbots, personalized learning platforms, AI-powered content curation). 

Experience with Learning Management Systems (LMS) and other learning technologies. 

Excellent communication, interpersonal, and presentation skills. 

Strong analytical and problem-solving abilities. 

Proven ability to manage and motivate a team. 

 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.