To administer and oversee technical design, implementation, organization and troubleshooting of key business systems.  Document and handoff support work to IT technicians as appropriate.  Provide proactive management to meet business objectives through both user feedback and internal metrics.  Has system wide responsibility on complex projects and components.  Effectively contributes to team goals.  Provides direction to team members and is a key contributor.  May solve highly technical complex problems and be called on to consult for other projects.  Assists with the transfer of knowledge of technical skills.  Viewed as a subject matter expert within the organization.  Provides coaching to junior-level employees.