Overview

Nestled in the heart of East Sacramento Dignity Health Mercy General Hospital is a 313 bed acute care facility that provides a wide range of services with special advocacy for the poor and underserved. Mercy General is home to the nationally ranked Alex G. Spanos Heart & Vascular Institute. Key achievements and recognitions include: from the Joint Commission; Advanced Joint Replacement Spine Center of Excellence Primary Stroke Center Ventricular Assist Device and Chest Pain Certification. Other accolades include CMS 5 stars Practice Green Health 2021 Leapfrog Hospital Safety Grade A Level 4 Epilepsy Center and Opioid Stewardship Honor Roll. Mercy General Hospital is proud to foster inclusion and diversity as part of our mission vision and values.

Responsibilities

Under general supervision, to regularly perform a variety of the more complex clerical duties in the various program areas and exercise a high degree of independence, initiative and originality; incumbents may also perform some secretarial duties; may work on special projects and/or act as lead persons in scheduling, training and assisting less experienced Office Assistants in the performance of the unit's work.

Training in and/or working knowledge of the following is required: correct English usage including spelling; some knowledge of medical terminology and hospital operations and functions; effective customer relations, HMO's, IPA's and insurance authorization procedures; hospital operations and functions, secretarial and office management practices, modern office methods, supplies and equipment; and, alphabetic and numerical filing and coding systems, principles of effective training.

Qualifications

Required:

A minimum of 2 years of clerical experience in a medical or insurance setting utilizing medical terminology or an equivalent combination of education and experience (required)Training in and/or working knowledge of the following is required: correct English usage including spelling; some knowledge of medical terminology and hospital operations and functions; effective customer relations, HMO's, IPA's and insurance authorization procedures; hospital operations and functions, secretarial and office management practices, modern office methods, supplies and equipment; and, alphabetic and numerical filing and coding systems, principles of effective training

Preferred:

Training in and/or working knowledge of the following is preferred: Federal and State regulations pertaining to MediCallMediCare

Special Skills:

Ability to function as a lead person, typically performing the more complex work of the unit and/or resolving problem situations for others; training, assigning and/or reviewing work; preparing clear and comprehensive reports; ability to keep difficult records and make arithmetic computations as well as enter and review data from a terminal or personal computer; operation of a variety of software programs; type at a speed of not less than 40 words per minute; operation of a variety of office equipment including typewriters, personal computers, copiers, fax machines, transcribers, 10 key calculators; meet and deal with a wide variety of people in person and by telephone, utilizing effective communication skills; prepare correspondence, utilizing a wide knowledge of vocabulary, grammar, and spelling; training and providing guidance to others in the performance of their duties; ability to prrioritize and handle multiple demands at one time; effective problem solving for a variety of situations; and, a professional and courteous manner with all persons on the hospital campus at all times.