Job Posting Title:

Sr Omni-Channel Analyst

Req ID:

10113889

Job Description:

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Consumer Insight, Measurement & Analytics (CIMA) is a part of the Disney Experiences segment, and is a center of excellence leading strategy development and decision making through actionable data analytics, integration, and insights.  Within CIMA, the Digital and Travel Operations Analytics (DTOA) team is focused on leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact center channels, in order to drive Guest satisfaction and business outcomes.

We are seeking a talented Sr. Omni-Channel Analyst with a passion for analytics and technology. As a Sr. Omni-Channel Analyst, you will play a critical role in delivering accurate, insightful analysis to drive decision-making throughout the organization via data management and innovation. This important position requires you to possess a great attention to detail and the curiosity to understand the “why” behind performance. You must also be comfortable working with multiple partner teams in a fast-paced environment, developing requirements, extracting data, conducting analyses, and telling stories with data. This role is perfect for you if you’re an existing Senior Analyst aiming to broaden your experience, an advanced mid-tier Analyst ready for the next step in your career, or an Analytics Manager looking to switch industries.
 

This position supports the Walt Disney World business and is an independent contributor amongst an accomplished team. You are encouraged to apply, even if you don’t think you meet every single requirement in this posting. In DTOA, we’re looking for resourceful analytical talent with a demonstrated ability to learn and expand the team’s capabilities, not just those who tick 100% of the boxes.

This will be a hybrid role, with time in both the office and working from home, and will need to be physically based near our Celebration, Florida office.

What you will do:

Utilize measurement to support business objectives

Collaborate with business, technology, and other analytics partners to determine data needs and establish data collection requirements based on those needsOversee accurate implementation of data collection requirements by executing quality assurance procedures and on-going anomaly detection effortsSupport partner teams with regular reporting, ad-hoc analyses, and deep-dive projects from start to finish using industry best practices and unique self-driven ideasUse statistical methods to solidify validity of findings and explain those concepts to non-experts

Independently drive priorities and recommendations to fruition

Represent the team as the owner of channel data collection using knowledge and use-cases for solving business questionsDiscover areas of opportunity for data improvement and follow-through to see those improvements implementedProactively seek out additional information to round out analyses and confirm assumptionsBe a participatory member of tactical teams with on-going initiatives

Leverage professional experiences to demonstrate analytical aptitude and support project lifecycles

Prepare analytical plans, including milestones, hypotheses, and data sources necessary, to complete complex deep dive analysisMaintain reference materials for performance reporting and contextual insightDesign clean, visually appealing, effective and impactful reports and visuals for executive leadership consumptionSuccinctly present stories with a focus on actionable outcomes fit for the audience

Problem solve and participate in “Blue Sky” sessions, coming up with new ideas and concept design

Contribute to data strategy solutions in a collaborative and supportive environmentContinuously evolve reporting capabilities by way of innovation and efficienciesProactively analyze and solve business problems that business partners may not know they haveMake judgement calls in tight-turnaround situations with confidence and weigh pros vs cons

Demonstrate poise in all interactions with partners and internal teams with a solutions oriented attitude

Respond to partner inquiries and seek to understand needs in a business context before setting expectations and commitmentsMeet or exceed expectations with time and resources available by communicating to leadership and partners if adjustments need to be madeLead peers in collaborative analytical efforts and cross-train other members of the teamConduct business with compliance and safety requirements top of mind at all times

We’d love to hear from people with the following qualifications:

5+ years of professional career experience3+ years of analytical experienceExperience with digital data collection methods and analysis of web and/or mobile app platformsProficiency in SQL, R, or Python programming languagesWorking knowledge of machine learning, artificial intelligence and predictive analyticsDemonstrated ability to dissect data, define segmentation scenarios, and target use casesAbility to distill analysis into concise recommendations and present to various levels of audiences, including executivesPersuasion skills to effectively guide decision-making using action-oriented data insightsIndependent time management and prioritization skills with an ability to meet deadlinesIntuition for anticipating outcomes, envisioning the right course of action, and influencing successful business outcomesSuccinct and clear communication in verbal, written, and visual mediumsSuccessful performance in an evolving field where new tools and technology are the normProven relationship skills with thought partners, clients, and collaborative teamsCuriosity to push the envelope with good judgment to mitigate riskExperience with A/B Testing and/or web/mobile app optimizationProficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote)Proficient in collaboration tools (ex. SharePoint, Google Docs, etc)

We’d really like to talk to you if you have the following nice-to-have qualifications:

5+ years using Adobe Analytics or other digital analytics toolsets3+ years experience with data warehouse platformsExperience with push and in-app messaging analyticsStrong understanding of A/B Testing and eCommerce optimizationTravel industry and eCommerce experienceExperience with predictive analytics and experience personalizationProject management experienceLeadership experience

Required Education

Bachelor’s Degree

Nice-to-Have Education

Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, finance, engineering or an MBA or Master’s degree in an analytical/quantitative field or equivalent work experience

#DISNEYTECH

Job Posting Segment:

Marketing

Job Posting Primary Business:

Consumer Insight-Measure & Analytics

Primary Job Posting Category:

Data Analysis

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2025-02-25