Sr Operations Consultant - Global Operations Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. **Line of Business Job Description:** The Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. High Risk Detection Group is part of AML Operations. High Risk Detection Group supports Global Banking (GB) and Global Markets (GM) LOB to detect high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centre of Excellence (COEs) - AML Screening, Client Activity Monitoring, Sanctions Diligence and Enhanced Client Due Diligence. We have an exciting opportunity to join our growing team within Business Controls and Transformation, this role focusses on the wider portfolio of change across the High Risk Detection team, the Operational Excellence and enablement. **Responsibilities:** + Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise + Manages projects and direct activities of a team related to special initiatives + Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives + Builds relationships with business partners across various Lines of Business + Manages and defines responsibilities and accountabilities for key program and projects + AML High Risk Detection Business Transformation leaders are expected to run our global High Risk strategy and operational excellence programs + Will be instrumental in building and working towards our target state through process mapping, process design and business planning test/monitor the effectiveness of controls through metrics + Will be responsible for running multiple projects across the HRTD including Screening, Activity monitoring, client monitoring and Enhanced due diligence + Partner with internal and external business partners/vendors to ensure the change governance obligations and polices are fulfilled without compromise + Partner across the Enterprise LOB’s to ensure a cohesive plan and execution on our roadmap to a target operating model **Required Qualifications:** + Change management qualification with practical execution in people, process, technology change programs + Strong design and challenger mindset + Able to manage multiple program deliverables with aggressive execution + Strong executive presence and communication skills + Strong communication both written and verbal through multiple delivery requirements i.e., program updates, risk meetings, design sessions + Ability to manage multiple and competing priorities; Execution-oriented with ability to quickly organize work and execute with speed + Detail-oriented, while still being able to see the big picture; quickly makes connections and thinks ‘enterprise’ + Organizationally savvy and strong influence skills; can work across organizational lines and regions to gain consensus and buy-in from stakeholders; leverages relationships to influence outcomes and drive decisions. + Ability to lead across multiple lines of business to orchestrate cohesive risk & controls oversight and process change management. + Ability to partner with, establish credibility with and influence internal and external key stakeholders in a heavily matrixed environment + Highly collaborative, execution driven and works through influence and engagement; ability to bring multiple stakeholders together, directly address issues to reach consensus & decisions + Strategic planning and implementation experience **Desired Qualifications** : + Working knowledge of Consumer, Banking & Global Markets products and/or Regulation based Ops processes and/or high volume/large scale back-office operations + Working knowledge of Global Banking & Global Markets and applicable systems/tools + Process improvement and six-sigma and/or data analysis experience + Bachelor’s degree in related field or equivalent experience + ACAMS accreditation **Skills** : + Critical Thinking + Customer and Client Focus + Decision Making + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Issue Management + Analytical Thinking + Oral Communications + Presentation Skills **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.