Sr Operations Control Manager - Global Operations Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area . Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 8-250 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years ofOperations/complianceexperience preferred, including 3-6 years supervisory experience. **Line of Business Job Description:** The Global Credit, AML, Onboarding Organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. The High-Risk Detection Group is part of AML Operations supporting Global Banking (GB), Global Markets (GM), Consumer & Small Businesses LOBs with responsibility to detect high risk within the business scope through ongoing monitoring and due diligence. This is managed through 4 Functional teams: AML Screening, Periodic Transaction Monitoring, Enhanced Client Diligence and Sanctions Monitoring. This role is to lead the high number of concurrent Corporate Audits, Regulatory Exams, and Internal Audit issues. With the high number of Compliance related exams, the High-Risk Detection Team have this role is a senior director role to manage the portfolio. **Responsibilities:** + Maintaining effective reporting and communication routines to achieve understanding of oversight activities. + Engaging with business partners and senior leaders in both US and international locations to represent program and corresponding requirements. + Exercises independent judgment in directing staff to achieve results. + Assist with identification of appropriate metrics designed to measure the health of internal processes. + Work alongside functional leads to both answer and manage the communication with Global Regulators and internal Audit Partners. + Provide regular reporting to senior leadership on status and ongoing planning for up-and-coming Exams. + Internally testing the team’s processes to identify opportunities for improvement and working with the leaders on planning and implementation for suggested changes including Designing, measuring, Monitoring, and reporting controls. + Responsible for operationalizing policies and standards. **Managerial Responsibilities:** This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. + Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. + Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. + Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. + Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. + People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. + Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. + Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. + Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. **Required Qualifications:** + Experience in Audit, Exam management or similar Business Controls activities. + 5+ years of experience in leading teams. + Ability to work accurately to tight deadlines in a demanding environment. + Excellent written and verbal communication skills – ability to tailor messaging to senior management. + Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting. + Self-Starter who can work independently with little guidance or direction. + Project Management skills and ability to manage various project timelines with multiple competing priorities. + Strong research and analytical skills and attention to detail but in context with broader business landscape + Strong presentation skills and the ability to present key messages, effective. recommendations, and information in a clear, concise, insightful and influential way. + Able to multitask at speed while delivering quality output. + Experience in Covered functions like Transactional monitoring, Enhanced Due Diligence, Screening (Sanctions, PEP and Adverse media). + Working experience in global locations and with global teams. + Experience dealing with global banking, global markets, consumer and small business processes and products. + Organizationally savvy and strong influence skills; can work across organizational lines and regions to gain consensus and buy-in from senior stakeholders; leverages relationships to influence outcomes and drive decisions. **Desired Qualifications** : + Working knowledge of GB, GM, Consumer and Small Business products and/or Regulation based Ops processes + Process improvement and six-sigma and/or data analysis experience with knowledge of using associated tooling + Existing working relationships with key regulators (EMEA, US, APAC based) **Skills** : + Customer and Client Focus + Interpret Relevant Laws, Rules, and Regulations + Investigation Management + Oral Communications + Quality Assurance + Decision Making + Drives Engagement + Influence + Performance Management + Relationship Building + Analytical Thinking + Collaboration + Critical Thinking + Innovative Thinking + Problem Solving **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.