**#Greatmindsdontthinkalike** Thank you for your interest in a job opportunity at Uber Japan! We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourage all employees to share their thoughts. **About The Team:** Since launching the service in Japan in Sep. 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers.  We have seen incredible customer love and acceptance over the past seven years of Uber Eats in Japan. We started in Tokyo and now our service is nationwide in all 47 prefectures.  2024 and beyond brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life. **About the Role** This role provides a unique opportunity to directly shape business strategy by leveraging data-driven insights to enhance the delivery partner experience and strengthen Uber’s reputation. You will work closely with both internal and global cross-functional teams. By optimizing communication strategies, refining operational processes, and influencing key decisions, you will play a critical role in making Uber the platform of choice for delivery partners. **Your Impact in Role:** 1. Provide insights to influence business decisions and strategy by collecting holistic feedback from delivery partners through conducting CSAT surveys and hosting biannual delivery partner dialogue forums. 2. Lead cross-functional collaboration to translate delivery partner feedback into action by aligning user needs with operational efficiency. 3. Enhance the delivery partner experience and strengthen brand reputation by implementing communication strategies and operational improvements. 4. Ensure regulatory adaptability and compliance by proactively adjusting and enforcing operational processes in response to evolving policies. **The Experience You’ll Bring:** 1. Fluency in Japanese and business-level English 2. Strong analytical skills in quantitative and qualitative data – Ability to interpret numbers, extract insights, and translate them into actionable strategies. (SQL experience preferred.) 3. Data-driven problem-solving skills – Ability to analyze trends, identify root causes, and make informed decisions. 4. Project management experience in a fast-paced, cross-functional environment – Skilled at managing multiple stakeholders and driving projects to completion. 5. Proactive and results-oriented mindset – Self-motivated with a focus on driving impact. **Preferred Qualifications** 1. Experience in CRM (Customer Relationship Management) 2. Knowledge of statistics is a plus We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).