The Operations Program Manager (OPM) is a versatile professional with technical expertise in a wide range of operations projects. This role focuses on International Expansion (artwork, operations, compliance markings, WSL), environmental compliance, supply chain management, and sustainability initiatives across the product lifecycle. The OPM will work closely with cross-functional teams including hardware development, legal, supply chain, manufacturing operations, quality, and sustaining teams to define solutions, understand regulatory requirements, drive business decisions, and ensure execution of strategies.
In this role, you will often work on projects where the full plan isn't clear from the start. You'll need to figure things out as you go, with minimal guidance from others.


Key job responsibilities
– International expansion
1. Commit on operational readiness of hardware SKUs for expansion into new countries or regions.
2. Lead operational crossfunctional teams to determine changes required to meet customer needs, marketing needs, branding needs, packaging needs, operational needs, and legal needs in order to expand new SKUs into a new region.
– Environmental Compliance
1. Manage compliance for components, devices, and packaging
2. Attend weekly regulatory intake meetings and assess impact on business
3. Report on regulatory items affecting the company or delegate to appropriate teams
4. Coordinate with packaging and hardware compliance teams on regulatory changes
5. Liaison with infosec and software teams for security and software-related regulations
– Supply Chain Management
1. Ensure compliance with recycled content requirements
2. Oversee social responsibility initiatives in the supply chain
3. Establish and maintain an effective product compliance program
4. Serve as technical lead for triaging regulatory laws and their applications
– Sustainability Initiatives
1. Create, execute, and report on sustainability goals
2. Conduct lifecycle assessments for products
3. Develop sustainability fact sheets
4. Lead efforts to reduce waste within the manufacturing supply chain
5. Drive Climate Pledge Friendly program participation on Amazon.com
6. Coordinate supplier renewable energy initiatives
– Project Management
1. Oversee projects spanning the entire product lifecycle
2. Manage new product reviews and label reviews
3. Ensure subject matter experts are executing on meeting regulatory requirements
4. Maintain policies and procedures related to operations and compliance
5. Respond to inquiries from regulators and customers
6. Identify potential risks early in projects and create mitigation plans
7. Manage complex infrastructure projects from start to finish
8. Find ways to speed up project delivery and remove obstacles
9. Know when and how to escalate serious issues to leadership
10. Develop solutions for unexpected problems that arise during projects
– Business Development Support
1. Create processes for self-serve sustainability information for RFP/RFI or new business pitches
2. Develop and maintain a portal for business development managers to access sustainability and compliance information
– Hardware Development Engagement
1. Actively participate in hardware development core team meetings
2. Provide expertise on environmental compliance, sustainability, and regulatory matters to hardware teams
3. Ensure alignment between hardware development and operational compliance requirements
– Reporting and Communication
1. Lead monthly sustainability syncs to align progress on goals
2. Provide written weekly reports for the eero Leadership Program Review (ELPR)
3. Summarize key updates, challenges, and progress on compliance and sustainability initiatives in the ELPR reports
4. Report on sustainability and compliance initiatives to stakeholders
5. Communicate effectively with cross-functional teams and external partners