10099BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com \n\n\n\nAuto req ID:10099BRExternal Job Title:Gainsight PX Jr AdminPosition Responsibilities: Job Description: Junior PX Admin As a Junior PX Admin, you will assist in the administration, configuration, and maintenance of the Gainsight PX platform, a product analytics and user engagement tool. Your primary goal will be to support the optimization of Gainsight PX usage to help drive data-driven decision-making and enhance the user experience. You will work closely with our digital programs team to create engagements that support retention, expansion, and advocacy across all customer segments. Key Responsibilities: + Platform Configuration and Maintenance: Assist in configuration and deployment, system updates, and setting up users, roles, and permissions. + Asset Management: Help monitor and manage asset utilization across the platform, ensuring efficient use of resources and tools, and documenting configurations, processes, and best practices. + Analytics and Insights: Support the team in leveraging Gainsight PX analytics capabilities to gather, analyze, and present actionable insights on user behavior, product adoption, and feature usage. Identify trends and opportunities to improve user engagement. + Collaboration: Work with product managers, developers, and other stakeholders to integrate Gainsight PX with other systems, such as CS platforms or CRMs. Ensure smooth data flow and synchronization between Gainsight PX and other tools. + Change Management: Assist in establishing and implementing change management foundations to facilitate the successful adoption and utilization of Gainsight PX within the organization. Help develop communication plans, training strategies, and user engagement initiatives. + Strategy Support: Partner with leaders of digital-led strategy and Digital Customer Experience Designers to help craft strategy and design of 1:Many programming across all products. + Pain Point Analysis: Maintain an understanding of key pain points, such as product areas with low adoption and inefficient workflows, and support efforts to address these issues. + Program Measurement: Assist in measuring the impact and learning goals of each program, and monitor and measure activity to iterate towards more successful engagements. + Opportunity Identification: Identify and propose opportunities to drive greater maturity of Gainsight PX and 1:Many efforts. + Customer Support: Assist CS leadership with designing and building PX engagements that support customers across their lifecycle. Partner with your manager to balance prioritization of these requests and to create and communicate your roadmap. Work Location:US RemoteQualifications: What We're Looking For: Required: + Strong written and verbal communication skills + Experience designing and creating digital assets that are visually appealing and engaging + Basic project management skills; ability to execute on key milestones and deliverables in a timely manner + Basic knowledge of user and customer journeys + Effective problem-solving and resourcefulness + Highly organized and responsive to the needs of your customers and team + A learning mindset; coachable + Ability to build relationships + Comfortable with basic data analysis, PowerPoint, Excel, Google Slides, and Google Sheets Ideal: + Experience working with and understanding common CRM systems (e.g., Salesforce) + Knowledge of digital adoption and/or analysis tools: Gainsight PX, Pendo, Walkme, Amplitude, Heap, etc. + Basic experience with HTML / CSS + Understanding of data structures, data modeling, and database management + Basic proficiency in SQL Queries + CS domain knowledge, inclusive of the customer journey Travel Requirements:10% EEO Statement:Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!Compensation Information:The U.S. salary range for this position is $55,500.00 - $97,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.Compliance Requirements:Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.