Roles and Responsibilities

Ensures that the appropriate processes are adequately documented and followed across all systems.Converts data received from the data suppliers into IQVIA standard format as per instructions.Received sales, product, manufacturer, and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.Conducts various checks to capture any data anomaly prior to the release of client deliverables.Maintains the data quality by analyzing various reports that generate transactions which have potential issues.Performs data checks by analyzing results and trends.Provides impact analysis of identified data corrections.Understands and can effectively communicate routine database processes.Serves as subject resource on relevant production area, answering queries.Reviews problems arising during the process and ensures successful resolution.Communicates actively with other departments/ functions to inform of task status or to resolve problems.Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.May provide input for new system development, including requirement gathering, UAT and implementation.Contributes on identifying process improvement opportunities.Perform functions as directed by the Manager.

List of required skills for this role:

Bachelor’s degree or equivalent with minimum of two (2) years’ experience in relevant production area.Preferably graduate of Information Technology, Computer Science, or other technical related fields. If not, experience in an IT and Data Analytics should be sufficient.Strong interpersonal, written, and verbal communication skills.Demonstrates good problem solving, analytical and data analytical skills.Has a strong customer focus, an attention to detail, good analytical and problem-solving skills.Ability to proactively identify complex problems and develop solutions or provide recommendations to solve problems.Ability to guide the work of others within a team environment.Ability to work under time constraints and changing work volumes.Strong PC literacy skills including MS Excel and MS Access.Job requires flexibility to transition to a new task will require quick grasp on different processes from time to time.Able to work EMEA Time Zone.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com